Bold Voice skill Terms of Service

These Terms of Service (“Terms”) are between you and Bold Insight (and its applicable affiliates). These Terms govern your use of the Bold Voice skill on Amazon’s Alexa service on any Alexa-enabled device (the “Skill”). By using or accessing the Skill, you agree to these Terms, as updated from time to time. Bold Insight reserves the right, in its sole discretion, to modify these Terms at any time without prior notice to you. If you do not agree to the Terms as modified, you must stop using the Skill. Your continued use of the Skill following any modification of these Terms constitutes acceptance of those changes. These terms apply in addition to, and are not intended to replace, any other agreement or terms and conditions that may apply in connection with any other relationship you may or may not have with Bold Insight and its affiliates.

You understand that the use of the Skill is voluntary. By using the Bold Voice Skill on Amazon’s Alexa service on any Alexa-enabled device (e.g., Amazon Echo) you can use voice commands to communicate with Bold Insight regarding user experience, human factors insight, customer satisfaction and other features enabled by the Skill. Your communication with Bold Insight using the Alexa service constitutes an authorized communication by you. You are solely responsible for all communications with Bold Insight using the Bold Insight Skill. Please ensure that others do not interact with Bold Insight via the Skill on your behalf, and, if you do not want to be overheard, ensure that you are out of earshot when interacting with Bold Insight via the Skill. It is possible that Alexa (and the equipment Alexa is installed on) and/or Amazon will record your interactions with the Skill or with Alexa. Consult your agreements with Amazon for more details about how interactions are treated by Amazon and your Alexa-enabled device.

Bold Insight and its clients and affiliates may collect, store, and use, and direct a third party to collect, store, and use, collected information. Any collected information that constitutes personally identifiable information is governed by Bold Insight’s privacy policy, as it may be updated from time to time. Additionally, by installing the Skill, any interactions you have with Bold Insight using the Skill are subject to Bold Insight’s Privacy Policy. By installing the Skill, you are authorizing Bold Insight to perform the actions and/or share with Amazon the information communicated to Bold Insight, or requested from Bold Insight. The interactions you have with the Skill take place through Amazon. For example, if you ask Alexa to record your survey responses, Bold Insight transmits the relevant information through Amazon. Therefore, you hereby authorize Bold Insight to share that information with Amazon in response to your interactions with the Skill.

Alexa and your Alexa-enabled device were not designed or manufactured by Bold Insight, and Bold Insight does not have control over the software that runs on the device, which includes other third-party applications. Alexa may not function without error, and may incorrectly process words, conduct translations, or give responses. By accepting these Terms, you understand and agree that Bold Insight is not responsible for inaccuracies in your interactions with Bold Insight using the Skill.

The Skill is provided on an “as is,” “without any warranty,” and “without any liability” basis. You bear the risk of using it. Bold Insight does not guarantee the quality, accuracy, completeness, or timeliness of the Skill. Bold Insight does not warrant that the functionality or operation of the Skill will be uninterrupted or free from error that any defects in the Skill will be corrected, or that the Skill or the servers that make it available are free of viruses or other harmful conditions or components. The Skill may occasionally be restricted, interrupted, or discontinued due to various conditions, including without limitation Skill design, network coverage, government regulation, and situations beyond Bold Insight’s control. Neither Bold Insight nor its affiliates, vendors, nor will have any liability to you for any losses suffered as a result of that arise out of or in connection with your use of the Skill. To the maximum extent permitted by law, Bold Insight expressly disclaims all warranties of any kind with respect to the Skill, including without limitation, those regarding availability, quality, accuracy, fitness for any use or purpose, compatibility with any standards, and noninfringement.

Once you set up your Alexa device with the Skill, you are authorizing Bold Insight to provide information to the device based on the device’s security settings. For example, the settings on your device may allow the device to retrieve information about your Account(s) based on only verbal requests from anyone who uses your device, or to save information about your Account(s) for easier access. By enabling the Skill on your Alexa-enabled device, you are responsible for how the Skill is used (including any communication to or from Bold Insight from your device).

To the extent permitted by law, Bold Insight and its clients, affiliates and vendors are not liable for any indirect, special, incidental, exemplary, punitive, or consequential loss or damage arising out of or in connection with the device or your use of the Skill (including without limitation the input of personally identifiable and other information into the Skill), whether the claim is based in contract, tort, negligence, strict liability, or otherwise, and even if Bold Insight has express knowledge of the possibility of such loss or damage. You shall not seek to recover any damages (including without limitation direct, consequential, lost profits, special, indirect or incidental damages) from Bold Insight, its affiliates or vendors outside of the conditions set forth in these Terms. You must file any lawsuit or other action directed against Bold Insight, its affiliates, suppliers, or licensors within one year after the date of the event that caused the loss or damage.

You shall indemnify, defend, and hold harmless Bold Insight, its clients, affiliates or vendors from and against all claims, losses, damages, and expenses (including without limitation reasonable attorneys’ fees) arising out of or in connection with your use of the device or Skill or your violation of these Terms

Bold Insight may change the programs, products, or services mentioned in the Skill at any time without notice. Additionally, any products or services that may be referred to in the Skill are subject to availability and qualifications; terms, conditions, and exclusions not described in these Terms may apply.

The Skill is controlled and operated in the United States of America. This agreement is governed by and interpreted according to the law of the state of Illinois, excluding that body of law applicable to conflicts of law.

If any provision of this agreement is held invalid, void or unenforceable, then that provision will be considered severable from the remaining provisions, and the remaining provisions shall remain in full force and effect. Bold Insight’s failure to enforce any right or provision in this agreement will not constitute a waiver of such provision, or any other provision in these Terms.