Case studies (old)

Next-gen osteoarthritis

Case studiesExploratoryFilter by:Next-gen osteoarthritisA pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the...

read more

Electronic health record

Case studiesFormativeFilter by:Electronic health recordAn innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.ChallengeOur...

read more

Connected medical system

Case studiesExploratoryFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested...

read more

Market research

Case studiesMarket researchFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the...

read more

Automotive

Case studiesAutomotiveFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their...

read more

Summative

Case studiesSummativeFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit...

read more

Surgical equipment

Case studiesSurgical equipmentFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international...

read more

Pumps & delivery devices

Case studiesPumps & delivery devicesFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some...

read more

Packaging & labeling

Case studiesPackaging & labelingFilter by:Clinical workflows & packaging designA manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of...

read more

Call center

Case studiesCall centerFilter by:Expert evaluation of call center toolsOur client was upgrading a sales and service application for customer service representatives and needed to understand the...

read more

Website

Case studiesWebsiteFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for...

read more

Mobile app

Case studiesMobile appFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for...

read more

Clinician-facing digital assets

Case studiesClinician-facing digital assetsFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed...

read more

Advertising

Case studiesAdvertisingFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the...

read more

Connected device

Case studiesConnected deviceFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients...

read more

Patient-centered digital assets

Case studiesPatient-centered digital assetsFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to...

read more

Auto features

Case studiesAuto featuresFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their...

read more

Injection devices

Case studiesInjection devicesFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an...

read more

Training

Case studiesTrainingFilter by:Human factors training course designed for FDAThe FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts.ChallengeThe...

read more

Travel

Case studiesTravelFilter by:Travel website & mobile website usabilityA travel company designed a new tool that allowed users to manage and book all trip details using one interface.ChallengeThe...

read more

Transportation

Case studiesTransportationFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to...

read more

Utilities

Case studiesUtilitiesFilter by:Call center application designA major utilities and telco provider sought to improve their customer experience and operational efficiency.ChallengeWe were asked to...

read more

Consumer tech

Case studiesConsumer techFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user...

read more

Health

Case studiesHealthFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested...

read more

Exploratory

Case studiesExploratoryFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to...

read more

Documentation

Case studiesDocumentationFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international...

read more

Design

Case studiesDesignFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface...

read more

Formative

Case studiesFormativeFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for...

read more

Risk assessment for surgical equipment

Case studiesDocumentationFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but still...

read more

Pediatric medical injection kit validation

Case studiesSummativeFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur client...

read more

Next-gen osteoarthritis

Case studiesExploratoryFilter by:Next-gen osteoarthritisA pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee. ChallengeThe current medication requires patients to receive multiple injections in the knee for...

read more

Electronic health record

Case studiesFormativeFilter by:Electronic health recordAn innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.ChallengeOur team was tasked with evaluating the usability and utility of an electronic health record mobile...

read more

Connected medical system: program of research

Case studiesFormativeFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product have an...

read more

Clinical workflows & packaging design

Case studiesDesignFilter by:Clinical workflows & packaging designA manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.ChallengeThe manufacturer wanted to develop new packaging...

read more

Connected medical system

Case studiesExploratoryFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested verification that the app would work with this new pediatric patient population. The initial study...

read more

Market research

Case studiesMarket researchFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative sample for their 2019...

read more

Automotive

Case studiesAutomotiveFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the...

read more

Summative

Case studiesSummativeFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur client...

read more

Surgical equipment

Case studiesSurgical equipmentFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but...

read more

Pumps & delivery devices

Case studiesPumps & delivery devicesFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more...

read more

Packaging & labeling

Case studiesPackaging & labelingFilter by:Clinical workflows & packaging designA manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.ChallengeThe manufacturer wanted to...

read more

Call center

Case studiesCall centerFilter by:Expert evaluation of call center toolsOur client was upgrading a sales and service application for customer service representatives and needed to understand the impact to the business of making this change.ChallengeThe goal of this study was to assess the impact of...

read more

Website

Case studiesWebsiteFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated content...

read more

Mobile app

Case studiesMobile appFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated...

read more

Clinician-facing digital assets

Case studiesClinician-facing digital assetsFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website,...

read more

Advertising

Case studiesAdvertisingFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative sample for their 2019...

read more

Connected device

Case studiesConnected deviceFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product...

read more

Patient-centered digital assets

Case studiesPatient-centered digital assetsFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and...

read more

Auto features

Case studiesAuto featuresFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the...

read more

Injection devices

Case studiesInjection devicesFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur...

read more

Training

Case studiesTrainingFilter by:Human factors training course designed for FDAThe FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts.ChallengeThe objective was to provide a training course for the Division of Medication Error Prevention and Analysis...

read more

Travel

Case studiesTravelFilter by:Travel website & mobile website usabilityA travel company designed a new tool that allowed users to manage and book all trip details using one interface.ChallengeThe company wanted to optimize the usability of the website and mobile site to ensure it was easy for...

read more

Transportation

Case studiesTransportationFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to understand the minimum viable product (MVP) requirements for an application designed to support...

read more

Utilities

Case studiesUtilitiesFilter by:Call center application designA major utilities and telco provider sought to improve their customer experience and operational efficiency.ChallengeWe were asked to evaluate various aspects of their call center and service technician operations to identify...

read more

Consumer tech

Case studiesConsumer techFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface issues.ChallengeWe were asked to evaluate various aspects of three functionalities on the...

read more

Health

Case studiesHealthFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested verification that the app would work with this new pediatric patient population. The initial study was to...

read more

Exploratory

Case studiesExploratoryFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to understand the minimum viable product (MVP) requirements for an application designed to support transferees...

read more

Documentation

Case studiesDocumentationFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but still...

read more

Design

Case studiesDesignFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface issues.ChallengeWe were asked to evaluate various aspects of three functionalities on the company’s...

read more

Formative

Case studiesFormativeFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated...

read more