Case studiesDocumentationFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but still...

Case studiesSummativeFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur client...

Case studiesExploratoryFilter by:Next-gen osteoarthritisA pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee. ChallengeThe current medication requires patients to receive multiple injections in the knee for...

Case studiesFormativeFilter by:Electronic health recordAn innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.ChallengeOur team was tasked with evaluating the usability and utility of an electronic health record mobile...

Case studiesFormativeFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product have an...

Case studiesDesignFilter by:Clinical workflows & packaging designA manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.ChallengeThe manufacturer wanted to develop new packaging...

Case studiesExploratoryFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested verification that the app would work with this new pediatric patient population. The initial study...

Case studiesMarket researchFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative sample for their 2019...

Case studiesAutomotiveFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the...

Case studiesSummativeFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur client...

Case studiesSurgical equipmentFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but...

Case studiesPumps & delivery devicesFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more...

Case studiesPackaging & labelingFilter by:Clinical workflows & packaging designA manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.ChallengeThe manufacturer wanted to...

Case studiesCall centerFilter by:Expert evaluation of call center toolsOur client was upgrading a sales and service application for customer service representatives and needed to understand the impact to the business of making this change.ChallengeThe goal of this study was to assess the impact of...

Case studiesWebsiteFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated content...

Case studiesMobile appFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated...

Case studiesClinician-facing digital assetsFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website,...

Case studiesAdvertisingFilter by:Customer outreach material usabilityA national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative sample for their 2019...

Case studiesConnected deviceFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product...

Case studiesPatient-centered digital assetsFilter by:Connected medical system: program of researchA pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and...

Case studiesAuto featuresFilter by:Foundational auto researchAn auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the...

Case studiesInjection devicesFilter by:Pediatric medical injection kit validationA pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.ChallengeOur...

Case studiesTrainingFilter by:Human factors training course designed for FDAThe FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts.ChallengeThe objective was to provide a training course for the Division of Medication Error Prevention and Analysis...

Case studiesTravelFilter by:Travel website & mobile website usabilityA travel company designed a new tool that allowed users to manage and book all trip details using one interface.ChallengeThe company wanted to optimize the usability of the website and mobile site to ensure it was easy for...

Case studiesTransportationFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to understand the minimum viable product (MVP) requirements for an application designed to support...

Case studiesUtilitiesFilter by:Call center application designA major utilities and telco provider sought to improve their customer experience and operational efficiency.ChallengeWe were asked to evaluate various aspects of their call center and service technician operations to identify...

Case studiesConsumer techFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface issues.ChallengeWe were asked to evaluate various aspects of three functionalities on the...

Case studiesHealthFilter by:Connected medical systemA pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population. ChallengeThe FDA requested verification that the app would work with this new pediatric patient population. The initial study was to...

Case studiesExploratoryFilter by:Data-driven MVP requirements for a mobile appA global relocation company was designing a new mobile app.ChallengeThe company required exploratory research to understand the minimum viable product (MVP) requirements for an application designed to support transferees...

Case studiesDocumentationFilter by:Risk assessment for surgical equipmentA medical manufacturer had US-approved surgical equipment, but its current design was not working for some international markets. ChallengeInternational markets required the system to be smaller and more compact, but still...

Case studiesDesignFilter by:Expert evaluation of mobile applicationAssess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface issues.ChallengeWe were asked to evaluate various aspects of three functionalities on the company’s...

Case studiesFormativeFilter by:Website & mobile usabilityA global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.ChallengeThe goal of this study was to determine if clinicians found the website, which consolidated...