Case studies

Design

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Expert evaluation of mobile application

Assess a mobile application with a focus on screen flow, navigation, layout, user awareness of key features, and user interface issues.

Challenge

We were asked to evaluate various aspects of three functionalities on the company’s mobile phone app.

Approach

Our team conducted expert evaluations of the app on three device platforms. On each platform, we completed tasks to evaluate the issues of concern to our client.

 

Outcome

We provided a platform-independent clickable flow document that our client could use to design future mobile apps. This refined the client’s design iteration process and integrated three previously disparate designs into one standardized design and flow.

Clinical workflows & packaging design

A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.

Challenge

The manufacturer wanted to develop new packaging and labeling that would better support clinical teams from a storage and retrieval perspective, as well as a safe and effective use perspective.

Approach

We conducted interviews with SMEs from the manufacturer’s organization, as well as contextual inquiries with clinical teams in the field to understand known opportunities for improvement and current challenges.

We used these insights to create a number of simulated use scenarios and conducted lab-based research to refine and prioritize design opportunities.

Outcome

We provided our client with redesigned packaging and labeling for several products based on what we learned from the clinical workflows associated with crash cart deployments. Many of the design changes significantly mitigated use-related risks.

Surgical mesh implantation procedure

A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.

Challenge

The manufacturer needed to assess the impacts of these adjustments to surgical teams’ ability to implant the mesh safely and effectively, and tailor the packaging and labeling to clearly communicate the need for the adjustments.

Approach

We recruited representative members of surgical teams to conduct simulated implantations in porcine subjects at a simulation lab managed by a local hospital.

Multiple researchers observed the simulated implantations to capture the surgical team dynamics and interactions with the revised implantation procedures.

Outcome

We provided our client with redesigned packaging and labeling for their surgical mesh product that clearly communicated the necessary procedural adjustments.

With the revised packaging and labeling, residual use-related risks were reduced to acceptable levels.

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