General UX

6 UX trends for 2019

The bold future of UX: How new tech will shape the industry Part 6 ∙ 6 UX trends for 2019 There are reasons to be both optimistic and somewhat cautious about what’s coming in 2019 for the UX...

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A Bold year to remember!

Bold Insight started out small, much like my former company 20 years earlier, User Centric, where a few set off with lofty ideas and a plan. But this time, we are smarter. We learned from the...

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Six unique benefits of rolling research  

Our team has seen an increase in requests for rolling research to support product design across multiple industries, from consumer goods to healthcare. We’ve seen firsthand the benefits of executing this model of research and why it can revolutionize the way product teams approach incorporating...

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3 tips to successfully onboard in a remote environment

Throughout my career, I’ve been used to dense, urban environments, teeming with people and movement and action. An all-remote work environment couldn’t be any more different. Joining a company during the pandemic required me to exercise social and professional skills all while adjusting to remote...

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Ageism and technology UX: Designing for seniors 

For most of us, keeping up with the latest tech updates is exhausting, but for my 90-year-old father it is impossible. I get phone calls from him every day because I am the only one he seems to be able to reach when he tries to use his phone. He pushes so many buttons on his phone that he gets...

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Now is the ideal time to improve the UX of your mobile app

The impacts resulting from coronavirus are vast, and many of us hope to identify some things that can be made better because of it. One silver lining may be that it is the ideal time for service-based companies to invest in UX research to improve and enhance the design of their mobile apps. Bold...

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Three tips for conducting contextual research remotely

Conducting in-context research allows us to see action as it happens – show, don’t tell, in its truest form. But what happens when we can’t be in context in a given environment? While it may not be ideal, circumstances may warrant a more flexible approach to contextual research. Here are three...

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6 UX trends for 2019

The bold future of UX: How new tech will shape the industry Part 6 ∙ 6 UX trends for 2019 There are reasons to be both optimistic and somewhat cautious about what’s coming in 2019 for the UX industry. Walking through the expansive halls of CES, as I have done every year for the last 10 years,...

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A Bold year to remember!

Bold Insight started out small, much like my former company 20 years earlier, User Centric, where a few set off with lofty ideas and a plan. But this time, we are smarter. We learned from the growing pains, the corporate red tape, and how to run a business better to ultimately benefit our clients....

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UX and sustainability: What is our role as researchers?

Earlier this year, I was a part of a formative study for a pharmaceutical manufacturer to investigate patients’ opinions about a new liquid medication delivery device. It was a daily dose that came in one-time-use bottles made of plastic, meaning patients would have to dispose of approximately 30...

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Is customer channel-hopping hiding UX problems?

As a company with many channels, you should always be looking at the ways in which customers connect with you. Movement across channels often reflects customer choice, but it also may reveal poor UX in a channel. In other words, ‘channel hopping’ is often driven by a failure of usability or a lack...

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Webisode: Why invest in global user research?

Managing Partner, Bob Schumacher, editor of The Handbook of Global User Research, breaks down the benefits of global research in part one of this three-part webisode series. Webisode 2 - Global User Research: Things to think about Webisode 3 - Global User Research: Where to start

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