We're looking for a

Lab Associate

Our research labs are an integral part of our service offering. Our attention to detail is key to our lab design and execution. Our creative, flexible, and reliable labs support researchers as they work to answer our clients’ research questions.

As a Lab Associate at Bold Insight, you will work with an incredibly collaborative, inclusive, and supportive team. You will contact our project participants in advance of research studies to ensure they have the technology necessary to participate. You will assist with research logistics tasks as needed. You will support participants with minor IT challenges, ensuring they have all the tools they need, and generally help the Bold Insight team deliver a seamless project experience.

Skills

Qualified candidates will be competent in the following areas, or will be committed to developing competence depending on experience level:

  • Excellent customer service skills
  • Tech savvy
  • Familiar with basic computer troubleshooting, including audio and video issues
  • Organized
  • Ability to think on the fly
  • Exceptional time management
  • Detail-oriented
  • Very patient, as you may assist participants who are not familiar with video conferencing tools
  • Reliable and strong internet connection

This position is part-time (5-10 hours per week) and requires a flexible schedule (days, evenings, and/or weekends).

Experience

Customer Service (1-2 years)

Benefits and perks

All of our team members, both contract and full-time, enjoy many benefits and perks, including:

  • Competitive salary
  • Employer-subsidized travel perks
  • Diversity, equity, and inclusion best practices incorporated into all organizational workstreams

Working in our corporate office? We have a lot of fun in our casual, laid-back offices! Whether you’re primarily on-site or occasionally stopping by, you’ll enjoy even more benefits, including:

  • Free fitness center membership at our corporate office
  • Relaxed dress code
  • Generous work-from-home policy
  • Power-adjustable standing desks
  • Free snacks and drinks
  • Office dogs
  • Happy hours and in-person team events
  • Espresso machines, need we say more?
  • Choice of medical insurance programs (PPO, HSA & HMO)
  • Dental and vision insurance plans
  • Short- and long-term disability, life, AD&D
  • Pet insurance
  • Potential for employee ownership
  • 401K matching
  • [Beginning Jan 1, 2023] 100% employer-paid health insurance (dental and vision included) for full-time employees, 50% employer-paid for spouse/dependents
  • Monthly bonus plan
  • Loyalty bonuses, including an every 5-year travel perk — take a vacation on us!
  • Philanthropy hours
  • Industry-leading parental leave policy
  • Conference attendance & professional development
  • Holiday office closure, generous PTO, paid holidays, personal, and sick time

Think you’re a good fit?
Apply now!

All visitors are required to wear a mask while in our offices and labs. Due to vaccine requirements by some of our clients and vendors, employees and contractors must provide vaccination status to human resources. This includes proof of vaccination or medical or religious exemption (if applicable).

Note: In the future, we hope to welcome candidates who require a VISA to work in the US, however, at this time we are targeting US citizens to fill available positions.

This is a full-time position flexibly based out of our Downers Grove location. For the right candidate we would be open to fully remote.

Diverse projects

We work in virtually every industry across hundreds of products.

Professional growth

With a mentorship-model training program, we support your short and long-term career goals.

Collaborative team

Incredibly collaborative and supportive team and fun and casual work environment.

Friendtor program

A friendly face to help you through virtual onboarding and beyond!