For most of us, keeping up with the latest tech updates is exhausting, but for my 90-year-old father it is impossible. I get phone calls from him every day because I am the only one he seems to be...
Let’s be real: While some aspects of a physical product like a medical device or home appliance can be evaluated over Zoom, there are certain experiences that can only be measured in person as it...
During usability, when participants have trouble using something we often hear ‘I could do better but I’d just have to get used to it.’ This is a common phrase; it typically means there are...
The bold future of UX: How new tech will shape the industry Part 6 ∙ 6 UX trends for 2019 There are reasons to be both optimistic and somewhat cautious about what’s coming in 2019 for the UX...
As a company with many channels, you should always be looking at the ways in which customers connect with you. Movement across channels often reflects customer choice, but it also may reveal poor UX...
I just switched phones from iOS to Android. In re-creating my new phone environment, I was irritated by how many apps and settings I had to confirm. Later in the day, I got an email from my dentist...
Managing Partner, Bob Schumacher offers insights on getting started with global research in part three of this three-part webisode series. Webisode 1 - Why invest in global research? Webisode 2 -...
Bob Schumacher outlines design localization and its impact on global user research in part two of this three-part series. Webisode 1 -Why invest in...
Managing Partner, Bob Schumacher, editor of The Handbook of Global User Research, breaks down the benefits of global research in part one of this three-part webisode series. Webisode 2 - Global User...
Good design involves understanding and incorporating core UX elements (people, environment, and tasks), but frictionless voice UI design needs more: UX designers need to understand the idiosyncrasies of voice as a medium. What we learn, and how those insights are translated into a voice interface design is a new challenge for UX design.
For most of us, keeping up with the latest tech updates is exhausting, but for my 90-year-old father it is impossible. I get phone calls from him every day because I am the only one he seems to be able to reach when he tries to use his phone. He pushes so many buttons on his phone that he gets...
Let’s be real: While some aspects of a physical product like a medical device or home appliance can be evaluated over Zoom, there are certain experiences that can only be measured in person as it requires physical interaction interact with the device. As locations relax shelter-in-place...
During usability, when participants have trouble using something we often hear ‘I could do better but I’d just have to get used to it.’ This is a common phrase; it typically means there are usability issues. But maybe something more subtle is at play. Sometimes the designs we test are not expected...
The bold future of UX: How new tech will shape the industry Part 6 ∙ 6 UX trends for 2019 There are reasons to be both optimistic and somewhat cautious about what’s coming in 2019 for the UX industry. Walking through the expansive halls of CES, as I have done every year for the last 10 years,...
As a company with many channels, you should always be looking at the ways in which customers connect with you. Movement across channels often reflects customer choice, but it also may reveal poor UX in a channel. In other words, ‘channel hopping’ is often driven by a failure of usability or a lack...
I just switched phones from iOS to Android. In re-creating my new phone environment, I was irritated by how many apps and settings I had to confirm. Later in the day, I got an email from my dentist office asking me to confirm my appointment. Then I made a reservation for dinner on an app, yet the...
Managing Partner, Bob Schumacher offers insights on getting started with global research in part three of this three-part webisode series. Webisode 1 - Why invest in global research? Webisode 2 - Global User Research: Things to think about
Bob Schumacher outlines design localization and its impact on global user research in part two of this three-part series. Webisode 1 -Why invest in global research? Webisode 3 - Global User Research: Where to...
Managing Partner, Bob Schumacher, editor of The Handbook of Global User Research, breaks down the benefits of global research in part one of this three-part webisode series. Webisode 2 - Global User Research: Things to think about Webisode 3 - Global User Research: Where to start
Good design involves understanding and incorporating core UX elements (people, environment, and tasks), but frictionless voice UI design needs more: UX designers need to understand the idiosyncrasies of voice as a medium. What we learn, and how those insights are translated into a voice interface design is a new challenge for UX design.