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Our team enthusiastically discusses the latest tech, UX trends, and health industry topics. We want to open those discussions to you! Check out our latest bold insights and join the conversation.
The real gold rush in autonomous vehicle rideshare is the ecosystem
We break down why the future of AV ridesharing depends on human-centered infrastructure, not just AI.
Boost in-vehicle user satisfaction with UX research and a dual-track development approach
Integrate UX research with a dual-track development approach to better align with user needs and ensure your automotive product launches are successful and user-centered.
How superior UX transforms automotive brand perception and loyalty
In the evolving automotive industry, recent studies highlight that high-quality user experiences significantly enhance customer advocacy and brand loyalty, surpassing the influence of pre-existing brand perceptions. Learn more about tools that quickly empower confident UX design decisions.
How to build a mobile lab for in-car UX research
Discover key strategies for building adaptable mobile labs tailored to ensure streamlined data capture across diverse on-the-road environments.
Three steps to successful UX research on the road
UX research is crucial for auto manufacturers to improve in-car experiences and prevent design issues. This post outlines key steps learned over two decades for effective on-the-road UX research.
3 considerations for accessible in-car UX research sessions
Adaptability, alternative setup options, and a prioritized task list are all helpful components to planning in-car research studies for populations with accessibility needs.
The role of AI in transforming the car-buying experience
Insights from CES 2024 highlight AI-driven changes in the automotive sales experience: customer-centric strategies, opportunities for personalization, and evolving business models reshaping the industry.
The future of automotive infotainment: Connect the dots for an immersive experience
At the 2024 CES, it was clear the demand for an unparalleled in-car experience is igniting a revolution, reshaping the way humans perceive and interact with vehicles. We gathered 6 takeaways from the conference for delivering the next gen experience in auto infotainment.
Remote UX research can reveal 5 key insights for auto manufacturers
When in-person testing is not feasible, stay on track by using remote interviews to collect data and refine the in-vehicle experience for your consumers.
Four things to keep in mind when conducting on-the-road UX research
To successfully execute on-the-road driver experience research, it’s important to account for factors unique to the driving environment, such as the route or geographic location.
When designing an experience, are you really thinking about the customer first?
While every organization has constraints to consider when designing experiences for customers or users, designing the ideal customer experience is completely possible within those constraints. Begin by identifying the experience you want your customer to have and work “backward” from there.
In-vehicle UX research: Here’s one recommendation that hasn’t changed in 10 years
I found myself discussing what can be done to increase the extent to which voice recognition systems are seen as a benefit rather than an annoyance with the research sponsors, and I said the same things as I said 10 years ago… improve the system to support and recognize more natural speech patterns.
RESEARCH TIPS
Co-creating insights: Crucial communication starts before the report
Rigorous research isn’t enough. Real impact comes from the listening, judgment, and partnership built long before the final report lands.
Is your research ready for the unpredictable world of LLMs?
As AI products powered by large language models grow more complex, traditional UX methods fall short. Bold Insight and Panasonic Well share how simulation can uncover safer, faster insights for unpredictable systems and build the foundation for trust, innovation, and lasting impact.
Small UX team, big Q4 goals: how to keep your launch on track
It’s time to get design insight to differentiate your products. Apply these nimble UX research strategies to keep pace and still meet 2026 launch goals.
IN THE NEWS
Bold Insight to present at Nivan, a new Chicago innovation conference
This month, Bold Insight Managing Partner Gavin Lew will present at Nivan, a new innovation conference exploring AI, UX, and technology across the past, present, and future. Structured as a full-day journey through three eras of innovation, the event brings together...
Bold Insight presents AI guidance for multilingual global research during EPIC Learning Week
This month, EPIC will host EPIC Learning Week, an annual week of virtual learning to build expertise and explore emerging challenges with an innovative community of change-makers. Bold Insight team members will present three sessions that span some of the most...
Bold Insight to present techniques to improve research communication at UXinsight Festival
This month, Bold Insight Director Larry Becker will present at the 10th annual UXinsight Festival, a leading international conference dedicated to the practice and profession of user experience (UX) research. The event brings together researchers, practitioners, and...