
Medical devices
We believe that institutionalizing best practices in user-centered design and human factors engineering leads to better health outcomes for all.
Applying human factors best practices to product development is much more than a validation study. Yes, we have the expertise to plan, manage, and execute your human factors validation study… but creating safer and more efficient, effective, and engaging experiences for your customers starts much earlier than that and so do we.
Medical Device Product Development
The foundation for safe and effective use begins with exploratory research and spans the entire development process.
Start the process

Exploratory Research
Understand the challenges faced by patients, caregivers, and healthcare providers.


Documentation
Our method focuses on high risk areas and closely follows FDA regulations assessing risk through identification of use errors with guidance from HCPs.

Design
Know where you stand and get the insight you need to focus future development efforts or to document achievement of objectives.

Formative Testing
Gather data necessary to ensure the best possible outcomes in upcoming validation testing.
Protocol & IRB


Exploratory Research
Understand the challenges faced by patients, caregivers, and healthcare providers.

HOW WE EXPLORE
Connected medical system
Next-gen osteoarthritis
Documentation
Our method focuses on high risk areas and closely follows FDA regulations assessing risk through identification of use errors with guidance from HCPs.

HOW WE DOCUMENT
Risk assessment for surgical equipment
Human factors course for FDA
Design
Know where you stand and get the insight you need to focus future development efforts or to document achievement of objectives.

HOW WE DESIGN
Clinical workflows and packaging design
Expert evaluation of mobile app
Formative Testing
Gather data necessary to ensure the best possible outcomes in upcoming validation testing.

HOW WE ITERATE
Connected medical system
Electronic health record
Summative Testing
Assess if the user can safely and effectively perform critical tasks for intended use in the expected use environment.

HOW WE PARTNER
Pediatric medical injection kit validation

We partner with you to reach validation at any stage.
Our vast recruiting network stretches beyond the traditional, including clinical trial sites, to expand our participant population access.
Our experience with medical devices and related products

Injection
Devices
• Form factor considerations
• Clinical and home use
• Needle safety devices
• Connected devices
• On-device labeling

Packaging,
labeling,
& IFU
• Clinical applications
• Connected devices
• Injection devices
• Infusion pumps
• Oral therapies

Digital assets & connected devices
- Digital therapeutics
- Patient support applications
- Websites & desktop software
- Clinical decision support systems
- Remote patient monitoring and management

Pumps, diagnostics, & more
• Infusion pumps
• Surgical devices
• Clinical diagnostics
• Robotic surgery systems
• Patient & caregiver diagnostics
Medical device insights
Bold Insight and MedRhythms to present on digital therapeutics design at DTx West
Bold Insight’s Jackie Ulaszek and Allison Paul will participate alongside Sarah Cooper, Product Manager at MedRhythms, in a panel discussion, “Designing Digital Therapeutics around the Needs of the...
Improve medical device safety with these packaging design tips
Packaging is often one of the last pieces to come together in R&D activities, yet it is often the first experience users have with a new product. The design of a product’s packaging can set the...
Bold Insight expands UX research labs to deliver more flexibility and value to clients
Designing and building research facilities from scratch is something the Bold Insight team has been doing for 20 years. Established experts in user experience (UX) research, the team has built nine...
Bold Insight and MedRhythms to present on digital therapeutics design at DTx West
Bold Insight’s Jackie Ulaszek and Allison Paul will participate alongside Sarah Cooper, Product Manager at MedRhythms, in a panel discussion, “Designing Digital Therapeutics around the Needs of the Patients” as part of the DTx West 2022 conference. The discussion will explore what it looks like to...
Improve medical device safety with these packaging design tips
Packaging is often one of the last pieces to come together in R&D activities, yet it is often the first experience users have with a new product. The design of a product’s packaging can set the tone for the entire user experience. Within the medical device space, considering the human factors...
Bold Insight expands UX research labs to deliver more flexibility and value to clients
Designing and building research facilities from scratch is something the Bold Insight team has been doing for 20 years. Established experts in user experience (UX) research, the team has built nine UX labs with over 30 test suites from San Francisco to Beijing. Bold Insight currently has a UX lab...
We are ISO 9001:2015 certified
We take the quality and integrity of our research seriously, and invest heavily in the development of expert human factors practitioners.

Our commitment to quality
Achieving ISO 9001:2015 certification is a demanding process that includes a rigorous audit to demonstrate conformance to quality assurance standards. This globally-recognized certification from NSF-ISR represents our commitment to controlled processes, vendor management, and information security standards.
Industry standards and best practices
We don’t just adhere to best practices, we work with other industry thought leaders to define them through our corporate memberships with AAMI and other organizations.
Internal and external training
All of our human factors practitioners go through a robust internal training program prior to their first project, benefit from our apprenticeship model, and have plentiful external training opportunities.