Quality system
A certified quality system is the framework for ensuring excellence in service delivery.
We take the quality and integrity of our research seriously. The investment in our quality system is a demonstration to you, our customers, of our commitment to provide you with the best possible experience when working with us as your research vendor, as well as, constantly improving the services we provide.
Our quality system results in direct benefits to your project.
The globally-recognized ISO 9001:2015 certification from NSF-ISR represents our commitment to quality and, ultimately, our customers. Achieving certification is a demanding process that includes a rigorous audit to demonstrate conformance to quality assurance and information security standards.
Highly trained researchers skilled in the execution of many research methods.
A streamlined onboarding of Bold Insight as a service provider.
A commitment from our entire organization to adhere to quality-controlled processes and information security practices.
Particularly in the medical device UX and HF space, organizations find it easier to work with ISO-certified partners because it demonstrates a commitment to continuous improvement in the delivery of services.
About NSF-ISR
Internal and external training
We invest heavily in the development of expert UX and HF practitioners. All of our researchers go through a robust internal training program prior to their first project, and benefit from our apprenticeship model as well as plentiful external training opportunities.
Industry best practices
We don’t just adhere to best practices, we work with other industry thought leaders to define them through our corporate sponsorships and participation with AAMI and other organizations:
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Bold Insight to showcase digital IFU design, global research expertise at human factors health care conference
Bold Insight Managing Partner Korey Johnson will chair the Medical and Drug-Delivery Devices track at International Symposium on Human Factors and Ergonomics in Health Care conference.
Bold Insight’s Korey Johnson featured in AAMI’s latest BI&T journal focusing on early use-related research for medical devices
A roundtable of experts was featured in the July/August 2019 issue of the Association for the Advancement of Medical Instrumentation (AAMI) bimonthly journal, Biomedical Instrumentation &...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Bold Insight to showcase digital IFU design, global research expertise at human factors health care conference
Bold Insight Managing Partner Korey Johnson will chair the Medical and Drug-Delivery Devices track at International Symposium on Human Factors and Ergonomics in Health Care conference.
Bold Insight’s Korey Johnson featured in AAMI’s latest BI&T journal focusing on early use-related research for medical devices
A roundtable of experts was featured in the July/August 2019 issue of the Association for the Advancement of Medical Instrumentation (AAMI) bimonthly journal, Biomedical Instrumentation & Technology (BI&T). The discussion, Early Research into the Operational Context of Device Use Is...
