
Quality system
A certified quality system is the framework for ensuring excellence in service delivery.
We take the quality and integrity of our research seriously. The investment in our quality system is a demonstration to you, our customers, of our commitment to provide you with the best possible experience when working with us as your research vendor, as well as, constantly improving the services we provide.
Our quality system results in direct benefits to your project.
The globally-recognized ISO 9001:2015 certification from NSF-ISR represents our commitment to quality and, ultimately, our customers. Achieving certification is a demanding process that includes a rigorous audit to demonstrate conformance to quality assurance and information security standards.

Highly trained researchers skilled in the execution of many research methods.

A streamlined onboarding of Bold Insight as a service provider.

A commitment from our entire organization to adhere to quality-controlled processes and information security practices.

Particularly in the medical device UX and HF space, organizations find it easier to work with ISO-certified partners because it demonstrates a commitment to continuous improvement in the delivery of services.
About NSF-ISR

Internal and external training
We invest heavily in the development of expert UX and HF practitioners. All of our researchers go through a robust internal training program prior to their first project, and benefit from our apprenticeship model as well as plentiful external training opportunities.
Industry best practices
We don’t just adhere to best practices, we work with other industry thought leaders to define them through our corporate sponsorships and participation with AAMI and other organizations. Read more about our latest presentations:
Bold Insight to connect with medical device manufacturing community at Pre-Filled Syringes East Coast virtual conference
Attended by drug and drug-delivery device developers, medical device engineers, and smart device and packaging developers, SMI’s 7th Pre-Filled Syringes East Coast conference will be held virtually...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Bold Insight to showcase digital IFU design, global research expertise at human factors health care conference
Bold Insight Managing Partner Korey Johnson will chair the Medical and Drug-Delivery Devices track at International Symposium on Human Factors and Ergonomics in Health Care conference.
Bold Insight to connect with medical device manufacturing community at Pre-Filled Syringes East Coast virtual conference
Attended by drug and drug-delivery device developers, medical device engineers, and smart device and packaging developers, SMI’s 7th Pre-Filled Syringes East Coast conference will be held virtually October 26-27, 2020. A leader in the medical device human factors industry, Bold Insight will host a...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Bold Insight to showcase digital IFU design, global research expertise at human factors health care conference
Bold Insight Managing Partner Korey Johnson will chair the Medical and Drug-Delivery Devices track at International Symposium on Human Factors and Ergonomics in Health Care conference.