Placeholder for team header

Heather Rakauskas


Heather has been executing UX research for over 17 years. She has managed research in virtually every industry including automotive, ecommerce, financial services, health, and technology. Heather leads the Bold Insight training program to ensure consistent and high quality insights are delivered on all engagements. She has a MS in Psychology with an emphasis in Human Factors from Clemson University.


Something unique about you summed up in one sentence

Clemson football trumps any social activity so please reference their football schedule before making any plans with me. Go Tigers!

Your favorite part of working at Bold Insight

Getting to work on some really cool projects, being able to shape our own employee experience, and getting to spend the day with some of my best friends.

In your spare time you would absolutely do this:

Grab a good book and a blanket, cozy up in front of a fire, and spend the day reading. A girl can dream…

How long have you been in the UX field?

20+ years

Your favorite city in the world is...and why?

Clemson, SC on game day! The energy, spirit, and tailgating is just amazing!

You cannot start the day without doing this…

Pressing snooze at least 3 times! LOL One thing I can’t end my day without is kissing and hugging my daughter and husband. No matter what happens during the day, we end the day with hugs, kisses, and I love you’s.

Your ultimate celebrity dinner party guest list would include:

Amy Schumer for the laughs, James Corden (we’re definitely doing carpool karaoke – see next guest), Taylor Swift for the tunes, and the current Clemson Football team (we’re going to need a bigger table!).


Long-term personal or professional goal?

Long term goals? I’m just trying to get through today.

Read Heather’s bold insights

Designing your POS so it’s not a POS

Point-of-sale (POS) interfaces are increasingly consumer facing. No longer limited to employee use, the customer often places their own order. Or, if the order is entered by the employee, the customer frequently sees a more detailed order summary than has traditionally been presented. On a recent...

read more