Case studies
We’d love to talk you through the cool things we’ve done over the last 20 years! Here is a sample of a few ways we’ve applied UX and human factors research and design methods.

65% of our work is in medical device and digital health
Our areas of expertise

A global technology company wanted us to research casual multiplayer games (MPGs), exploring the current design gaps and discovering the experiences and perceptions of why people play multiplayer games (MG). The purpose was to help guide future strategies.

A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.

A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.

A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.

Our client was upgrading a sales and service application for customer service representatives.

A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.

A major utilities and telco provider sought to improve their customer experience and operational efficiency.

A global technology company needed guidelines for voice-controlled multi-platform game development.

An advertising company asked us to explore how individuals from multiple countries interact with advertisements when consuming content across connected devices. We focused on identifying any user needs that could be transformed to increase brand engagement and create a more seamless purchase experience

A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.

A major online gaming company asked us to compare and evaluate prototypes designed to display privacy and safety guidance when gaming online. Our priority was to find the advantages and disadvantages of each prototype to ensure that the guidance was effective.

A travel company designed a new tool that allowed users to manage and book all trip details using one interface.

A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.

A medical device manufacturer asked us to evaluate the usability of a home monitoring device for individuals with pacemakers and defibrillators and explore ways to improve the product according to user needs and preferences.

A consumer products manufacturer sought to assess the usability of a touch-screen appliance that allowed connectivity with a mobile device.

A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.

A major European games publisher needed to perfect their process to increase subscriptions.

A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.

A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.

A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.

A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.

A global provider of network-based security threat detection systems sought to evaluate the user interface provided with its suite of products.

A pharmaceutical company planned to make an existing infusion pump available to a new patient population.

A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.

An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the current and test vehicles.

A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.

The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA) from the Center for Drug Evaluation and Research (CDER).

A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid formulation.

A global technology company asked us to explore how people look for information online using different search tools to improve their regulatory terminology.

A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.

A manufacturer of consumer goods sought to refresh guidelines related to the design of its product line.

An e-commerce company asked us to explore how different features on their platform could be improved to better support customers in their online purchasing journeys.

A medical device manufacturer asked us to evaluate the use of their hematology analyzers in different settings and identify opportunities for improvement.

A pharmaceutical company asked us to test the design preferences and usability of a mobile application designed as a 6-week treatment program to help patients manage their depression

An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.

A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.

A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.

A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.

A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.

An online gaming company approached us to evaluate the accuracy of different age verification methods and understand the experiences of children, parents, and young adults using these methods in a gaming context.

A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.

This multi-study program of research used a combination of early iterative design studies and later formative studies to refine all elements of the drug delivery system.

A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.

A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.

A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.

An auto manufacturer sought to evaluate key features and workflows of two different mobile app prototypes.

A consumer products manufacturer wanted to evaluate multiple designs of a new feature for small home appliance.

A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.

A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.

A multinational tech company needed to improve how different user groups monitor business performance of their games and apps.

A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.

Assess a mobile application with a focus on usability and features.

A pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product have an accompanying mobile application.