Downers Grove, IL
A strategic hub for in-depth, real-world research
Our Downers Grove facility is located at:
A peek inside our space
Located in Chicago’s western suburbs, our Downers Grove office offers the perfect mix of accessibility, participant reach, and purpose-built research space. It’s an ideal option for teams looking to run high-quality UX and human factors research.
From in-car infotainment systems and smart appliances to medical devices and fitness equipment, Downers Grove provides the space and setup to uncover meaningful user insights.
Why Downers Grove?
Trusted by teams building complex products
Organizations across sectors, from medical and automotive to software and consumer electronics, choose Downers Grove when they need:
- Quiet, configurable space to run detailed user studies
- A central U.S. location for multi-market research programs
- Easy access to a broad cross-section of participants
- A trusted team to manage logistics, compliance, and data collection
- A facility that has everything included! We don’t nickel and dime.
Built for testing that adapts to your needs
Our team has built nine UX labs with over 30 test suites from San Francisco to Beijing. We’ve been perfecting custom-built labs for over 20 years! Our Downers Grove space is the culmination of that experience, resulting in labs that exceed our clients’ expectations.
Our space supports a full range of research formats, from usability and co-creation to summative validation or team workshops. With flexible layouts, oversized access points, one-way mirrors, and streaming tech, we accommodate everything from solo interviews to full-team observation. We also have reserved spots in our lot and research technology ready for in-car testing.
Diverse participant access
Our suburban location provides easy access to a wide range of users, from general consumers to highly specialized HCPs, without the congestion of downtown Chicago. With ample parking and easy access to multiple expressways, it’s simple to reach participants across demographics, tech fluency, and health status.
Easy travel for you, too!
We’re 20 minutes from O’Hare airport and have a DoubleTree Hotel connected to our building (ask about preferred rates!). There’s also a Starbucks downstairs, so you can order your usual and walk to our labs in less than a minute. (We know what’s important.) Our Client Services Coordinator will have lunch options ready, provide participant updates, and answer any and all questions. We can’t wait to welcome you!
How to find us
Bold Insight reception: +1.630.504.7391
From downtown
- Head west on Eisenhower Expressway (I-290W) to I-88 W/Aurora/I-294
- Continue on I-88 W to I-355 N toward NW Suburbs (Exit 131B)
- Use Exit 22, follow signs for IL-56 / Butterfield Rd
- Keep left to merge onto IL-56 W / Butterfield Rd
- Turn left onto Woodcreek Dr / Lacey Rd and follow the curve to the left
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking
- Stay right and park in FITNESS CENTER parking lot
From northwest suburbs
- Head south on Route 53 to I-355 South
- On I-355, take Butterfield Road exit
- Keep right at fork to merge on Butterfield Rd toward Wheaton/College of Dupage
- (Get to the left lane on Butterfield as the turn comes quickly…)
- Turn left onto Woodcreek Dr / Lacey Rd and follow the curve to the left
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking
- Stay right and park in FITNESS CENTER parking lot
From west suburbs
- East on I-88 to I-355
- North on I-355 to Butterfield Road•Use Exit 22, follow signs for IL-56 / Butterfield Rd
- Keep left to merge onto IL-56 W / Butterfield Rd
- Turn left onto Woodcreek Dr / Lacey Rd and follow the curve to the left
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking
- Stay right and park in FITNESS CENTER parking lot
- Head west on Eisenhower Expressway (I-290W) to I-88 W/Aurora/I-294
- Continue on I-88 W to I-355 N toward NW Suburbs (Exit 131B)
- Use Exit 22, follow signs for IL-56 / Butterfield Rd
- Keep left to merge onto IL-56 W / Butterfield Rd.
- Turn left onto Woodfield Rd / Lacey Rd and follow the curve to the left.
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking.
- Stay right and park in FITNESS CENTER parking lot.
- Head south on Route 53 to I-355 South
- On I-355, take Butterfield Road exit
- Keep right at fork to merge on Butterfield Rd toward Wheaton/College of Dupage.
- (Get to the left lane on Butterfield as the turn comes quickly…)
- Turn left onto Woodfield Rd / Lacey Rd and follow the curve to the left.
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking.
- Stay right and park in FITNESS CENTER parking lot.
- East on I-88 to I-355
- North on I-355 to Butterfield Road•Use Exit 22, follow signs for IL-56 / Butterfield Rd
- Keep left to merge onto IL-56 W / Butterfield Rd.
- Turn left onto Woodfield Rd / Lacey Rd and follow the curve to the left.
- Turn right into the driveway at the sign that says Esplanade Fitness Center and Visitor Parking.
- Stay right and park in FITNESS CENTER parking lot.
Parking
Two-hour visitor parking
Park in the lot in front of the rotunda, the 3-story octagonal building between the main tower and the DoubleTree Suites (look for FITNESS CENTER signs).
Longer-term parking
Approach the main entrance featuring large gold doors with “2001” above them. Once you arrive, enter the parking garage, turn right, and park in any spot on that side of the garage. After parking, take the stairs leading up to the main entrance of the building. Once you reach the top of the stairs, enter through the door. You’ll find yourself in a hallway with elevators. Continue past the elevators, leaving the vestibule. Turn left and continue straight ahead. Go past the first set of elevators, continue down the long hallway. When you reach the end of the hallway, you arrive in the rotunda lobby. Use those elevators to go to floor two.
Ready when you are
Need a flexible, reliable place to run your next study? We’ve got you covered. Whether you’re testing early concepts or running high-stakes validation, our Downers Grove facility makes it easy to get great insights and our team is here to help you make the most of your time, your participants, and your research goals.