Unlock valuable insights by creating engaging environments, maximizing participation, and uncovering the genuine perspectives of young users.

We designed Bold Insight to deliver our employees’ best work. The result: a workplace that reflects the emotions, ideas, and experiences of all our employees.

Employees are a key user group at any organization. Applying UX research principles can help HR leaders optimize employee experience, drive engagement, and boost the bottom line.

Generative AI can help researchers refine and clarify research objectives, communicate effectively, and spark creativity and strategic thinking.

Regulations and guidance for human factors research and medtech have evolved, but the goals remain unchanged. The right research partner makes navigating FDA rules simple.

Instead of a top-down, one-size-fits-all approach to research, collaboration between manufacturers and human factors research teams can create trusted partnerships and a focus on designing valuable products.

To boost adoption of IoT devices, medical device manufacturers should consider four key questions to gain insights into user contexts and perceptions.

Ethnographic research helps identify nuances to create a more robust understanding of users, identifying unexpected insights that may not show themselves until much later in the product development process.

With a few considerations and thoughtful planning, research that includes the a11y community can effectively collect data while ensuring a respectful participant experience to help design products that meet the needs of all users.

By being thoughtful of the research process and unique needs of participants, researchers can champion inclusion of those with accessibility needs in research, resulting in better designed products.

Consider partnering with disability-focused organizations to establish best practices for responsible product development.

Consider rolling research for increased efficiency and continuity in your product development process.

Update research and design practices to increase gender diversity; data from research that encompasses all genders is more reflective of real-world users.

Don't overlook the telephone in your search for simple, effective methods to promote seamless communication in your dispersed workforce.

Choose an experienced research partner to avoid privacy pitfalls that can derail successful data collection.

Encourage a welcoming and inclusive environment by including pronouns more naturally in your interactions.

Clear and immediate communication with your workforce is the key to improving employee experience during and beyond the latest COVID surge.

A successful global project starts with understanding and planning for logistical challenges.

Prepare for a successful global study by allocating additional time to strategize localization and translation.

Understanding and accounting for common challenges is the first step in collecting high quality data during global research.

Uncover insights to encourage a self-advocacy culture with authentic employee engagement.

Safe and effective medical device use starts with designing packaging that considers the unique needs of its users.

Gathering quality data during remote sessions begins with ensuring participants are equally as comfortable as they would be during an in-person session.

A focus on building connections and involvement with remote co-workers is key in both successful onboarding for new employees as well as employee retention.

As users continue to establish trust in emerging technologies, UX research can pave the way to a better experience with more inclusive design, better designed telehealth applications, and increased AR and VR integrations.

With optimism, we reflect on a year of new challenges as we await the return of our 'old' normal.

UX researchers can play a critical role in supporting and empowering marginalized communities through commitment to equity in design.

Attention to logistics, thoughtful product and research study design, and iterative user testing can help mitigate use-related risk with injection devices.

Participants are eager to engage, minimizing risk is key to conducting in-person research in unprecedented times.

HCP focus group revealed valuable design insights for telehealth and EMR systems.

For remote sessions, be prepared for technical difficulties, distractions, and a lack of communication when asking questions.

Create a better website experience for your customers and improve your search visibility with insights gained through remote moderated testing.

Remember "right angles" to ensure your home workspace is designed for productivity and comfort

Using "why" effectively is key to collecting data; using "why" creatively can ensure the quality of the data collected.

Explore early opportunities to create and refine a truly functional contactless experience for your customers, addressing new expectations in a changing world.

Some logistical changes to how real-time interpretation is managed and executed will result in better data collection.

When in-person testing is not feasible, stay on track by using remote interviews to collect data and refine the in-vehicle experience for your consumers.

Conducting research to inform development of safe and effective medical devices is essential and with modifications and precautions, in-person research can be conducted safely and effectively.

As the demand for app-based services grows, now may be the time to invest in UX research to identify needed improvements and enhancements.

Human factors research in the support of medical and drug delivery device commercialization is essential and we should be planning on a return to in-person research as soon as is possible by applying all available and practical protective measures.

Confidently conduct contextual research remotely by understanding the participant's technical competency, your mobile options, and be in context even when you can't be there.

We have aggregated some considerations for HCPs, healthcare organizations, and others involved in the medical space.

A "traditional" risk assessment does not meet the needs of FDA-required human factors analyses.

A few key adjustments can help capture research data effectively and ensure the health of participants and team members.

We are focused on doing what’s right for our clients, our employees, our company, and our world.

Moderators should put themselves in the position of learning from the participant. Keeping a few tips in mind can facilitate this process and produce a more fruitful UX research session.

The sharing economy, primarily based in digital platforms, is poised for companies to stand out by delivering exceptional user experiences.

Our research has shown a trend in healthcare provider feedback regarding mHealth alerts and features. While generally positive about the concept, liability is top of mind with this user group and common questions were raised during testing.

With the thousands of projects managed over the years, we feel like we’ve “seen it all”. While rare, in spite of the amount of preparation and planning, sometimes things don’t go as expected.

HFES healthcare symposium provides insight on FDA and regulatory perspectives, use of technology in research, interesting research methods employed, and cross-industry collaboration.

A recent McKinsey report outlines the ROI of UX research, offering a business case to invest in building designs centered around the user.

Guided by 20 years of experience, we are dedicated to using what we've learned to benefit our clients, empower our employees, and give back to our community.

As UX researchers and designers, we should consider the entire product lifecycle, including disposal. If possible, also thinking ahead to future product iterations and how product replacement will be handled.

To successfully execute on-the-road driver experience research, it’s important to account for factors unique to the driving environment, such as the route or geographic location.

The user experience (UX) of emerging FinTech might be considered superior in Africa compared to the United States. In Africa, the utility of cryptocurrencies has been communicated and made known, effectively improving the UX of this emerging technology.

As the robotics industry continues to find its way into our lives, we can begin to identify UX design principles to apply to this tech to increase the acceptance of robots and improve the human-robot interaction experience.

The first step when developing AI is to understand the user need; but just as critical, is knowing the context in which the data is being collected.

To truly deliver on the promise of AI, developers need to keep the end users in mind. By integrating three components of context, interaction, and trust, AI can be the runaway success that futurists predict it will be.

A stronger recruiting strategy that includes relationships with patient support groups and clinical treatment centers can provide better access to difficult-to-reach patient populations. Being intentional about how you plan the logistics of your human factors and user research can mitigate risks to validity introduced by biases.

If we are approaching a rapid technology shift as some experts predict, core UX design principles will have to be redefined to adapt to radically different interaction models.

Manufacturers building an ecosystem of devices and services should design for both a separate, personalized experience and household or shared experience.

Bold Insight and The Office of Experience partner to deliver outstanding user experiences.

While every organization has constraints to consider when designing experiences for customers or users, designing the ideal customer experience is completely possible within those constraints. Begin by identifying the experience you want your customer to have and work “backward” from there.

Selecting the correct vendors to support your UX project is critical to success. From facilities to recruiting, knowing the right questions to ask, budget constraints, and client needs and expectations will make the selection process smooth and painless.

Recent research suggests that reclassifying diabetes may allow for the development of more targeted diabetes treatments. This could present opportunities to design these treatments to maximize patient safety and experience.

Regardless of whether the interface is intended to be used by a customer (novice) or an employee (expert), the key is to ensure that the POS interface is designed for the intended audience. To do this, organizations should engage users throughout the design process.

Finding efficient ways to leverage post-market surveillance data to inform product development at an institutional level will be key for SaMD manufacturers seeking FDA precertification.

Healthcare symposium provides clarity for interpretation of FDA guidance documents related to human factors engineering.

I found myself discussing what can be done to increase the extent to which voice recognition systems are seen as a benefit rather than an annoyance with the research sponsors, and I said the same things as I said 10 years ago… improve the system to support and recognize more natural speech patterns.

User research and user-centered design are inseparable. We are quarterbacks. We don’t like to run.

If history has shown that payer behavior tends to shift once a critical mass has been achieved, and we are on the precipice of achieving that critical mass for digital therapeutics, having a “user friendly solution” is about to replace “having a reimbursable solution” as the #1 factor affecting physician prescribing behavior.