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Explore our news hub for our latest updates, expert insights, and upcoming presentations from our team of thought leaders and UX industry experts.
Bold Insight to present findings from global study on AI tools at UX Masterclass
This month, Bold Insight (UK) Managing Partner Robert Schumacher, PhD and Bold Insight (US) Senior UX Researcher Lindsey DeWitt Prat, PhD will join leading user experience (UX) professionals from around the world to speak at the 20th UX Masterclass, a prestigious...
Bold Insight to co-present on integrating human factors into the systems engineering lifecycle
This month, Bold Insight Senior Human Factors Researcher Jesse Flint will co-present with Senior Human Factors Engineer, Elizabeth Wilson, at the 8th annual Medical Device Human Factors Conference. This event connects medical device professionals who wish to explore...
Bold Insight selected as one of the Best Places to Work in Chicago for fourth consecutive year
Bold Insight, UX and human factors research agency, today announced it was named #14 out of 100 on Crain’s 2023 Best Places to Work in Chicago list. This is the fourth consecutive year in which Bold Insight has been recognized by Crain’s Chicago Business, receiving...
Bold Insight to present on AI and UX at UX STRAT conference
This month, Gavin Lew, Managing Partner at Bold Insight, will speak on artificial intelligence (AI) at UX STRAT USA 2023. The event will bring together experienced design and product professionals from around the world to share methodologies and tools focused on...
Bold Insight named to 2023 Fortune Best Medium Workplaces for exemplary company culture
Bold Insight, a UX and human factors research agency, today announced it was named one of Fortune’s Best Medium Workplaces for 2023. The announcement comes on the heels of receiving Great Place to Work certification in June and earning a spot on the 2023 Inc. Best...
Generative AI in UX research: what are the risks and rewards?
Generative AI can speed up repetitive research tasks, but it’s still hard to trust each output. Our global AI study measures the concrete impact.
Bold Insight expands benefits to ensure equitable access to gender-affirming care for employees and their families
State legislatures, governors, and administrative agencies across the country are taking steps to eliminate access to gender-affirming care, with 19 states passing laws, most targeting transgender minors. To address this inequity, Bold Insight recently expanded its...
Bold Insight hosts team-wide philanthropy event
On Thursday, Bold Insight will close its offices for Bold for Good Day, a full-day philanthropy event enabling employees to volunteer at non-profit organizations local to the Chicagoland area. Bold Insight employees will gather to support Foster Love, Habitat for...
Bold Insight featured in Built In, highlights the importance of UX in ecosystem design
This week, Bold Insight contributed to the latest issue of online publication Built In. In the article, UX for Ecosystems: Why It’s Important, Conor Mackin, Partner at Bold Insight, details ways in which users expect their devices to integrate seamlessly into their...
Bold Insight featured in Healthcare Business Today highlighting the impact of user research to yield better healthcare product experiences
This week, Healthcare Business Today published the article, How UX Can Drive Healthcare Product Success, by Korey Johnson, Managing Partner at Bold Insight. In it, Johnson explains ways UX research can help assess and improve patient experiences. “Creators of medical...
Bold Insight earns 2023 Great Place to Work certification
Bold Insight is thrilled to announce it is Great Place to Work Certified due to its culture built around employee experience. Great Place To Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver...
Bold Insight to present on employee experience at HR leadership conference
Joining leaders in HR, recruiting, and employee branding this month, Bold Insight Managing Partners Pamela Stoffregen-Gay and Yvette Granger will present at the 2023 Best Companies Group Leadership Conference. Stoffregen-Gay and Granger will present Applying a UX...
Bold Insight’s Korey Johnson shares ways to boost patient confidence through device design with HIT Consultant
This week, Korey Johnson, Managing Partner of Bold Insight, was featured in the healthcare technology-focused digital media platform, HIT Consultant. In his article, How to Improve Patient Confidence When Rolling Out New Medical Technology, Johnson highlights key...
Bold Insight’s Korey Johnson featured in MedTech Intelligence
This week, Korey Johnson, Managing Partner of Bold Insight, contributed to the online journal MedTech Intelligence with his article, How to Boost Patient Confidence Through Medical Device Design. Johnson details several tactical design approaches that can help medtech...
Bold Insight doubles down on employee experience, named to 2023 Inc. Best Workplaces
Bold Insight, the UX and human factors research agency, today announced it was named one of Inc’s Best Workplaces for 2023. This is the publication’s eighth annual ranking of companies in the private sector, highlighting America's top companies to work for, and...
Bold Insight sponsors 2023 HFES Healthcare Symposium
This month, members from Bold Insight will attend the Human Factors and Ergonomics Society (HFES) 2023 Healthcare Symposium in Orlando, Florida. This symposium will bring together human factors (HF) experts, pharmaceutical and medical device companies, biomedical...
Bold Insight to present on co-creation methodology at 2023 UX Masterclass Leadership Series
This month, Bold Insight’s Sam Alper and Kayla Sanoy will present a webinar at the UX Masterclass Leadership Series, an ongoing series of global events organized by the UXalliance that brings together leading user experience (UX) professionals from around the world....
Bold Insight to present on 2023 UX trends
This month, Bold Insight’s Kirsten Bruckbauer will speak at the UXalliance Leadership Series, an ongoing series of global events organized by the UXalliance that brings together leading user experience (UX) professionals from around the world. Bruckbauer, Director at...
Bold Insight to present at 2022 UX Masterclass
This week, alongside leading professionals in user experience (UX) research from around the world, Bold Insight Managing Partners Gavin Lew and Pamela Stoffregen-Gay will be presenting at UX Masterclass. This event brings together senior leaders from each of the...
Bold Insight at DTx East conference to highlight UX and human factors research of SaMD
Bold Insight will attend and sponsor the 2022 DTx East conference in Boston, MA. The DTx conference series brings together leaders in the digital health space to discuss evolving trends and key insights in the digital therapeutics industry. “As human factors and user...
Bold Insight named to 2022 Crain’s Best Places to Work List
Bold Insight is thrilled to announce that it has once again been named one of Crain’s Best Places to Work in Chicago, making the 2022 list. See the full list of winners at Crain’s Chicago Business. The Best Places to Work list is a survey conducted by Best Companies...
Bold Insight expands benefits to address inequitable healthcare options
Bold Insight is committed to providing its team with equitable access to healthcare benefits. The Supreme Court’s decision has compromised this policy by taking away access to safe and private reproductive health care services. To address this inequity, Bold Insight...
Bold Insight sponsors and presents at UX Healthcare London Conference
This month, Bold Insight UK is participating in the UX Healthcare 2022 London conference, an event that brings together designers, practitioners, clinicians, technologists, and thought leaders to alter and improve the health care experience. Bold Insight Director...
Bold Insight supports Chicago-based DuSable Museum for Juneteenth
In support and celebration of the Juneteenth holiday, Bold Insight highlights the DuSable Museum of African American History. Located in Chicago, the DuSable Museum is the first non-profit museum dedicated to the collection, documentation, preservation, study, and the...
Bold Insight spotlights LGBTQ+ awareness for Pride Month
This June, Bold Insight celebrates Pride Month by championing local and national efforts for LGBTQ+ awareness and equality. This is a cause both personally impactful to the team and important to Bold Insight’s efforts to promote inclusive user experience (UX) research...
Bold Insight pursues sustainability for 2022 Bold for Good initiative
Each year, Bold Insight pledges a percentage of its profits towards local and national philanthropic efforts. In 2022, the Bold for Good initiative focuses on environmental awareness and sustainability. This initiative includes team-wide events, support of local...
Bold Insight showcases careers in UX at Midwestern Psychological Association conference
This month, Bold Insight will attend the Midwestern Psychological Association (MPA) conference to highlight user experience (UX) career paths. The MPA conference brings together researchers, psychologists, and students from across the Midwest to share research across...
Bold Insight’s Mary McInnis to present on careers in UX, human factors at Michigan Technological University
Alongside experts in the computing and cybersystems industries, Bold Insight’s Mary McInnis will participate in Michigan Technological University’s Computing [MTU] Showcase. McInnis will join the session, Software Engineering and the User Experience: Alumni...
With two-year revenue growth of 133%, Bold Insight one of Inc. Magazine’s fastest-growing private companies
Inc. magazine today revealed that Bold Insight is No. 81 on its third annual Inc. 5000 Regionals Midwest list, the most prestigious ranking of the fastest-growing private companies based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota,...
Bold Insight to present on IFU design, digital telemetry, and other human factors topics at HFES Healthcare Symposium
At this year’s International Symposium on Human Factors and Ergonomics in Health Care, members of the Bold Insight team will present on trending topics ranging from digital telemetry devices to artificial intelligence (AI) in healthcare. Bold Insight is a sponsor for...
Chicago-based UX agency, Bold Insight, expands to UK
With two offices in the US, Bold Insight, a leader in user experience (UX) and human factors research, has expanded its global footprint to the United Kingdom. Lead by Managing Partner Robert Schumacher, the new team is based in London and set to open physical offices...
Bold Insight and MedRhythms to present on digital therapeutics design at DTx West
Bold Insight’s Jackie Ulaszek and Allison Paul will participate alongside Sarah Cooper, Product Manager at MedRhythms, in a panel discussion, “Designing Digital Therapeutics around the Needs of the Patients” as part of the DTx West 2022 conference. The discussion will...
Bold Insight’s Gavin Lew to discuss UX researcher hiring strategies
Alongside other user experience (UX) leaders, Bold Insight’s Managing Partner Gavin Lew will be part of Los Angeles UX Research Group’s Fireside chat, “What convinced you someone would be a great UX researcher?” This virtual discussion will feature leading hiring...
Bold Insight to attend Midwest career fairs to expand growing team
In an effort to expand their team of qualified user experience (UX) and human factors (HF) researchers in the Chicago area, Bold Insight will be attending upcoming career fairs at universities across the Midwest this February. “We’re thrilled to be adding more amazing...
Bold Insight shines light on National Diabetes Awareness Month during 2021 Bold for Good campaign
Throughout 2021, Bold Insight is supporting charitable causes that have been selected by the team in an effort to bring to light the hard work and dedication of nonprofits in our local communities. This month, Bold Insight will highlight National Diabetes Awareness...
Bold Insight co-sponsors DePaul University grant program that bridges AI and UX
Student teams to present projects during virtual showcase Bold Insight provided students with opportunities to plan and execute projects that bridge the artificial intelligence (AI) and user experience design (UX) fields by funding a summer grant at DePaul University....
Bold Insight’s Lew and Schumacher to present at UX Masterclass
Alongside other leading user experience (UX) professionals from around the world, Bold Insight’s Gavin Lew and Robert Schumacher will be speaking at the UX Masterclass. This conference brings together senior leaders from each of the UXalliance partner companies to...
Bold Insight exclusive US partner of UXalliance, global network of leading UX agencies
Bold Insight was recently accepted as the US partner of the UXalliance, a user experience (UX) network of 26 UX research and design companies across five continents and more than 50 countries. The UXalliance helps global organizations deliver successful, localized...
Bold Insight to highlight Suicide Prevention Awareness Month
September is Suicide Prevention Awareness Month, and as part of the 2021 Bold for Good campaign, Bold Insight is showing support for organizations that work towards suicide prevention and mental health. The Bold Insight team chose this charitable cause because of...
Bold Insight exhibits at UXPA International Baltimore
The User Experience Professionals Association (UXPA) hosted its annual conference in Baltimore from August 30 through September 2. Bold Insight helped attendees enjoy their conference experience with a claw game that rewarded players with prizes and a chance for a...
Bold Insight’s Gavin Lew to present on UX research and accessibility
This month, Bold Insight Managing Partner Gavin Lew will present on the important intersection of user experience (UX) research and accessibility in a webinar hosted by Mexico and Colombia partner Usaria. Lew will share how usability research has evolved and how it...
Bold Insight celebrates Pride Month to raise awareness of LGBTQ+ organizations
Throughout June, Bold Insight continues its 2021 Bold for Good campaign by featuring efforts of local and national LGBTQ-focused organizations. A pillar of the company mission, the team aims to make a positive difference in the community by supporting causes that...
Bold Insight expands UX research labs to deliver more flexibility and value to clients
Designing and building research facilities from scratch is something the Bold Insight team has been doing for 20 years. Established experts in user experience (UX) research, the team has built nine UX labs with over 30 test suites from San Francisco to Beijing. Bold...
Bold Insight’s Lew and Schumacher share global user research lessons learned during UXinsight Festival
Speaking alongside an international panel of user experience (UX) experts, Bold Insight Managing Partners Gavin Lew and Robert Schumacher will highlight how to overcome global user research challenges and typical missteps of managing multi-country projects at the...
Bold Insight a Crain’s Chicago Business Best Place to Work in Chicago for second year in a row
Bold Insight has once again been named one of Crain’s Best Places to Work in Chicago, making the 2021 list. The complete list of winners is available here. The full Best Places to Work in Chicago ranking – plus a breakdown of the rankings based on company size – was...
Bold Insight to present on global medical device testing, in-person research logistics during COVID at HFES Health Care Symposium
Bold Insight will feature two trending topics during the 2021 International Symposium on Human Factors and Ergonomics in Health Care. Sharing lessons learned when managing in-person research with vulnerable populations during COVID, Michelle Jahn Holbrook, Senior UX...
Bold Insight highlights Child Abuse Prevention Month during 2021 Bold for Good campaign
Throughout 2021, Bold Insight is highlighting multiple charitable causes selected by the team to bring awareness to organizations making a difference in local communities or to support research efforts that aim to battle diseases impacting millions. This Bold for good...
Bold Insight participates in Multiple Sclerosis Awareness Month
This month, Bold Insight will shine a spotlight on fundraising efforts for Multiple Sclerosis (MS) research. March is the nationally recognized MS Education and Awareness Month, the focus of which is to share resources for and stories about those impacted by MS. The...
Bold Insight highlights Spay and Neuter Awareness Month
A quick scan through Bold Insight’s social media posts will reveal that employees have a soft spot for animals. Many on Bold Insight’s team support local rescue organizations through fostering, recurring financial donations, spearheading collection drives, or...
Bold Insight and Focuscope partner to deliver user research insights safely and seamlessly in flexible, state-of-the art facilities throughout the Chicago area
Bold Insight and Focuscope announce a partnership to better support organizations conducting user research in Chicago.
Bold Insight presents on AI and remote testing at UX Masterclass
Bold Insight Managing Partners Bob Schumacher and Gavin Lew will present at the 16th UX Masterclass on December 4-5, 2020. This year, the conference will be held virtually and is hosted by PeepalDesign and UXalliance. The conference theme, The Changing Faces of UX:...
Bold Insight’s Lew and Schumacher release book on artificial intelligence and user experience
Gavin Lew and Robert Schumacher, Managing Partners of Bold Insight, have authored AI and UX: Why Artificial Intelligence Needs User Experience, published by Apress publishing. The book explores the future of artificial intelligence (AI) through interviews with AI...
Bold Insight to connect with medical device manufacturing community at Pre-Filled Syringes East Coast virtual conference
Attended by drug and drug-delivery device developers, medical device engineers, and smart device and packaging developers, SMI’s 7th Pre-Filled Syringes East Coast conference will be held virtually October 26-27, 2020. A leader in the medical device human factors...
Bold Insight’s Gavin Lew talks AI user design in MedTech podcast
Discussing the benefits of designing artificial intelligence (AI) technology around the user, Gavin Lew, Managing Partner of Bold Insight, spoke with Tom Donnelly during the MedTech Chat podcast on October 9, 2020. Lew highlighted ways to improve AI technology...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Topics include AI and innovation of UX testing during the COVID era Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind...
Bold Insight ranked fourth overall best place to work in Chicago by Crain’s Chicago Business
“We are thrilled to be a part of this list,” said Pamela Stoffregen-Gay, Partner at Bold Insight. “Being a ‘best place to work,’ means investing in the employee experience.
Bold Insight’s Gavin Lew talks about the relationship of UX and artificial intelligence at Intellus Worldwide Summit
Intellus Worldwide Summit is an annual conference featuring healthcare insights for global manufacturers and service providers within pharmaceuticals, biotech, medical device, and diagnostics. Bold Insight’s Managing Partner Gavin Lew will present, Your role in...
Bold Insight to showcase digital IFU design, remote testing, global research expertise at virtual human factors health care conference
While the March conference in Toronto, Canada, was cancelled, the International Symposium on Human Factors and Ergonomics in Health Care is still being held this week. The virtual format ensures the world’s leading human factors practitioners in healthcare still have...
Bold Insight resumes in-person research, considered Essential business for healthcare-related research
Bold Insight conducts research that informs the development of safe and effective products, including medical devices. The portion of the research that is related to the commercialization of medical devices is therefore considered Essential Business as defined in...
Bold Insight highlighted in Inc. Magazine’s Editors’ List for Best Workplaces of 2020 as one of the highest-scoring businesses, with standout employee engagement
Bold Insight has been named to Inc. magazine’s annual list of the Best Workplaces for 2020. Hitting newsstands May 12 in the May/June 2020 issue, the list is the result of a wide-ranging and comprehensive measurement of private American companies that have created...
Bold Insight takes steps to help ensure successful global user research and data capture during times of restricted travel
UPDATED ON MARCH 31, 2020 Bold Insight has been keeping abreast of all COVID-19 impacts to research, and we are well prepared to deal with implications. Managing Partner Gavin Lew has experienced widespread, project-impacting challenges like this in the past...
Bold Insight announced as a Crain’s Chicago Business 2020 Best Places to Work in Chicago finalist
Bold Insight has been named one of Crain’s 2020 Best Places to Work in Chicago. The full Best Places to Work in Chicago ranking – plus a breakdown of the rankings based on company size – will be announced at a live event on April 17 and printed in the April 20 issue...
Bold Insight to showcase digital IFU design, global research expertise at human factors health care conference
Held in Toronto, Canada, the International Symposium on Human Factors and Ergonomics in Health Care gathers the world’s leading human factors practitioners in healthcare to discuss challenges facing the industry, share insights and best practices, and improve...
Bold Insight partners with Focus Pointe Global to deliver reliable, high-quality recruiting and unique, flexible research spaces across the US
Bold Insight, a user experience (UX) and human factors (HF) research agency, and Focus Pointe Global (FPG), a national leader in qualitative and quantitative data collection services, announced a partnership to better support organizations conducting user research in...
Bold Insight to host students from Michigan State University at Downers Grove headquarters
Event highlights World Usability Day and synergy between market and UX researchBold Insight will host students from Michigan State University’s Master’s in Market Research Program in Downers Grove, IL on Friday, November 15. During the event, members of the Bold...
Bold Insight and The Office of Experience team up for 2nd annual charity event
Focusing on designing and delivering great experiences, Bold Insight, a user experience (UX) research agency, and The Office of Experience (OX), an experience design and digital innovation consultancy, co-hosted a charity event in Chicago on October 23. An annual...
Bold Insight sponsors Run4Paws benefiting Magnificent Mutts & Meows Rescue
On October 5, Bold Insight is sponsoring the 2019 Run4Paws, a 5K hosted by Magnificent Mutts & Meows Rescue. The event in Downers Grove, IL raises funds for a non-profit organization that rescues and cares for any breed of abandoned, abused, or neglected dog or...
Bold Insight to exhibit at Human Factors & User Experience for Medical Device Design conference
Bold Insight will exhibit at the 6th Annual Human Factors and User Experience (UX) for Medical Device Design conference on September 18-19, 2019 in Minneapolis, MN. The conference brings together leaders within the human factors and usability engineering space as it...
Bold Insight’s Gavin Lew talks about humanizing experiences with artificial intelligence at Intellus Worldwide event
Gavin Lew, Managing Director of Bold Insight, presents Humanizing Experiences with UX-focused AI at the Intellus Worldwide Regional Event in Chicago, Illinois on September 11, 2019. In his talk, Lew will discuss the value of user experience (UX) design and integration...
Bold Insight’s Korey Johnson featured in AAMI’s latest BI&T journal focusing on early use-related research for medical devices
A roundtable of experts was featured in the July/August 2019 issue of the Association for the Advancement of Medical Instrumentation (AAMI) bimonthly journal, Biomedical Instrumentation & Technology (BI&T). The discussion, Early Research into the Operational...
Bold Insight’s Gavin Lew to highlight medical devices and human factors at Intellus Worldwide Summit
Gavin Lew, Managing Director of Bold Insight, will present at the 2019 Intellus Worldwide Summit Insights Evolution in Philadelphia, Pennsylvania on May 20, 2019. In his talk, Medical Devices & the Human Factors of Health, Lew will describe the regulatory...
Does Africa hold the key to the future of UX design?
Bold Insight hosts South African user experience consultancy, Mantaray, to present on-the-ground research in free event Africa has some of the fastest growing economies in the world, but organizations designing next generation tech for this market often fail on their...
Bold Insight team talks about artificial intelligence, how to embed a UX culture at UX Masterclass in South Africa
The 15th installment of the UX Masterclass, an annual conference that brings together experts from the field of user experience (UX), innovation, and customer research, will focus on how to ensure success and adoption when humanizing digital transformations. Bold...
5 charities win during Bold Insight’s HFES Health Care Symposium exhibit
Held in Chicago, this year’s Human Factors and Ergonomics Society (HFES) Health Care Symposium featured some notable topics, while encouraging industry collaboration to continue to advance the human factors field within the health care space. Bold Insight had a strong...
Bold Insight awarded ISO 9001:2015 certification
Bold Insight, a user experience (UX) and human factors (HF) research agency, is proud to be awarded ISO 9001:2015 certification from NSF-ISR. Achieving certification is a demanding process that includes a rigorous audit to demonstrate Bold Insight’s conformance to...
Bold Insight’s Gavin Lew presents on artificial intelligence technology at the International Home and Housewares Show
The world's premier exposition of products for the home, The International Home and Housewares (IHA) Show, offers insight into business practices and trends that are shaping the housewares industry. A growing trend in this industry is the integration of artificial...
Bold Insight’s Robert Schumacher presents to University of Illinois about careers in UX research
The Undergraduate Psychology Association at University of Illinois will host Robert Schumacher, Managing Director of Bold Insight, on February 27. Bringing together psychology students, the event will focus on career opportunities in UX research. In his talk,...
Bold Insight awarded Best Human Factors Research Agency of 2018
Bold Insight is proud to be recognized by the Global Business Insight Awards as the Best Human Factors Research Agency of 2018. The Global Business Insight Awards celebrate business leadership and innovation across a wide range of sectors. Bold Insight was selected...
Bold Insight and The Office of Experience team up for charity
Focusing on designing and delivering great experiences, Bold Insight, a user experience research agency, and The Office of Experience (OX), an experience design and digital innovation consultancy, co-hosted a charity event in Chicago on November 13. Similar to a Bold...
Bold Insight’s Gavin Lew to present at Money 2020
The premier conference in the payments, fintech, and financial services industries, Money 20/20 hosts over 11,000 attendees and will be held in Las Vegas, Nevada, on October 21-24, 2018. Bold Insight Managing Director Gavin Lew is teaming up with Visa’s Head of...
Bold Insight’s Korey Johnson co-presents human factors training to members of FDA’s DMEPA
Representatives from the Human Factors and Ergonomics Society (HFES) provided a two-day training course on human factors science, user-centered design principles, and root cause analysis on September 25-26, 2018 at the Food and Drug Administration’s (FDA) White Oak...
Bold Insight connects with human factors community at HFES 2018
A leader in the medical device human factors industry, Bold Insight sponsored this year’s Human Factors and Ergonomics Society (HFES) International Annual Meeting to connect with HF/E colleagues and young professionals interested in pursuing a career in the space. The...
Join Bold Insight at NAMIWalks Chicago
On September 15, Bold Insight will be represented with a team at NAMIWalks Chicago, a 5K hosted by the National Alliance on Mental Illness (NAMI). The event at DuSable Harbor in Chicago raises awareness and funds for NAMI organizations across the country. “The Bold...
Bold Insight to exhibit at Human Factors Excellence for Medical Device Design conference
Bold Insight will exhibit at the 4th Annual Human Factors Excellence for Medical Device Design on August 1-2, 2018 in Minneapolis, Minnesota. Bringing together human factors engineering and user experience (UX) professionals, the conference will highlight emerging...
10 charities come out on top at Bold Insight’s casino night
Bringing together local user experience (UX) leaders, Bold Insight hosted a charity event in Oak Brook on June 19. Unique to other casino-themed events, attendees played with Bold Insight’s money to benefit charities they chose. Winners were the top chip holders at...
Bold Insight partners with watchLAB in Chicago loop to deliver exceptional recruiting and state-of-the-art research studios
Bold Insight, a user experience (UX) and human factors (HF) research agency, and watchLAB, a leader in recruiting, facility rental and hosting, announced a partnership to better support organizations conducting user research in Chicago. This partnership provides Bold...
Global user experience research agency, Bold Insight, establishes headquarters in Oakbrook Terrace, IL
Primarily working to improve the design of next-generation technology in the health, consumer, and finance industries, Bold Insight, a global user experience (UX) research agency, recently selected Oakbrook Terrace as its corporate headquarters. Identifying a plan...
Bold Insight’s Gavin Lew to present on artificial intelligence and user experience at Chicago AI Days preview event
A preview of Chicago AI Days, the Midwest’s largest artificial intelligence (AI) conference, will be held on May 15 and will focus on the connection between artificial intelligence and customer experience (CX). At this event, Gavin Lew, Managing Director of Bold...
Bold Insight launches UX training program for project and product managers
Delivering an outstanding user experience is central to a successful product. Because of this, those responsible for managing product development are often called upon to incorporate user experience (UX) research and design into their processes. However, without a...
Bold Insight’s Korey Johnson chairs usability session at HFES Health Care Symposium
Actively involved in the medical device human factors community, Korey Johnson, Managing Director of Bold Insight, will chair a session in the Medical and Drug-Delivery Devices Track at this year’s International Symposium on Human Factors and Ergonomics in Health...
Bold Insight team presents on voice interface design and artificial intelligence at UX Masterclass Milan
During the 13th installment of the UX Masterclass, an annual conference that brings together user experience and digital innovation experts, Managing Directors Bob Schumacher and Gavin Lew will share insights on designing the latest technology and its impact on the...
IN THE PRESS
Bold Insight featured in Built In, highlights the importance of UX in ecosystem design
This week, Bold Insight contributed to the latest issue of online publication Built In. In the article, UX for Ecosystems: Why It’s Important, Conor Mackin, Partner at Bold Insight, details ways in which users expect their devices to integrate seamlessly into their...
Bold Insight featured in Healthcare Business Today highlighting the impact of user research to yield better healthcare product experiences
This week, Healthcare Business Today published the article, How UX Can Drive Healthcare Product Success, by Korey Johnson, Managing Partner at Bold Insight. In it, Johnson explains ways UX research can help assess and improve patient experiences. “Creators of medical...
Bold Insight’s Korey Johnson shares ways to boost patient confidence through device design with HIT Consultant
This week, Korey Johnson, Managing Partner of Bold Insight, was featured in the healthcare technology-focused digital media platform, HIT Consultant. In his article, How to Improve Patient Confidence When Rolling Out New Medical Technology, Johnson highlights key...
BOLD INSIGHTS
Context, accents, and privacy: Overcoming hurdles of AI translation tools in global UX research
Bold Insight launched a global AI study in March 2023 that included: 24 multilingual interviews conducted with UX researchers in 19 countries, spanning 22 languages. 27 interviews in English with global UX researchers representing 24 countries. Our global study led us...
The role and challenges of speech technology in global UX research
Speech technology helps UX researchers bridge linguistic and cultural barriers. Effective use, however, depends on balancing the roles of humans and tech.
Generative AI in UX research: what are the risks and rewards?
Generative AI can speed up repetitive research tasks, but it’s still hard to trust each output. Our global AI study measures the concrete impact.