Government
Trusted human-centered research for federal programs
Our experience in user-centered design and human factors research extends to government agencies working to improve public services. From improving health information systems to guiding disease prevention programs, we help governing bodies understand what works, what doesn’t, and how to improve the user experience for patients, healthcare providers, civil servants, and citizens.
We help government teams design better services through evidence-backed research
Our team includes experts in healthcare UX, human factors engineering, human systems integration, accessibility, and digital transformation. We speak the language of government procurement and have a proven track record of successful partnerships with agencies like the Department of Veterans Affairs (VA).
Why federal agencies choose Bold Insight
We understand the complexity of government systems
Government services must meet the needs of a diverse population under strict regulations, accessibility standards, and legacy infrastructure. We’ve worked with teams inside the VA, including the Human Systems Integration (HSI) team, to bring clarity and consistency to systems that serve millions of veterans and providers.
We improve usability where it matters most
We helped the Veterans Health Administration assess and redesign critical health information systems by conducting interviews with physicians and nurses, heuristic reviews, and literature analysis. Our work gave the VA a roadmap to reduce user pain points and improve system performance.
We supported the DARPA to make data-driven design changes that supported operators’ context of use in mission-critical use scenarios. Our insights provided the direction necessary to ensure that system design supported timely and accurate reactions to real-time dynamic data.
We help you make data-driven decisions
Our research with patient-aligned care teams (PACTs) helped the VA design dashboards that support early detection and management of chronic kidney disease. We also helped create memory aids to reduce the mental workload on primary care providers. These tools now support better care decisions without adding complexity.
We strengthen human systems integration
When the VA rebranded its Human Factors Engineering Division to HSI, we helped define the program’s purpose, outcomes, and value proposition. We also worked closely with leadership to map communications strategy and improve internal visibility, enabling stronger cross-team collaboration.
How we work with government teams
Past government projects
VA health system usability evaluation
We worked with the VA’s human factors team to review electronic health record systems and identify design barriers for clinical users. We delivered heuristic assessments, provider interviews, and design recommendations that improved workflow efficiency.
Panel management dashboard for CKD care
We supported the design of a tool to help primary care teams track chronic kidney disease risk. Through provider interviews and iterative design sessions, we helped reduce cognitive burden and clarify data presentation.
Human systems integration strategy
We collaborated with the HSI division to define and promote the purpose of five interconnected programs: human factors, systems engineering, training, safety, and applied systems analysis. Our work shaped internal messaging and improved alignment across the VA.
Ready to improve the user experience of your government service?
We help agencies deliver research-backed improvements to systems that matter—whether you’re building a new product or refining an existing one. We’re ready to collaborate, whether you need a small usability study or a multi-year program of research.
Let’s talk about how we can support your mission.