Case study

Improving VA health information systems

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Challenge

The United States Department of Veterans Affairs (VA) needed support optimizing the usability of its health information systems used across the Veterans Health Administration (VHA).

Challenge

Solution

We worked with the VA's human factors engineering team to evaluate the systems and templates used to log and access patient medical history. We conducted heuristic evaluations and in-depth interviews with VA physicians and nurses, identifying key usability challenges. We also carried out literature reviews to inform future iterations.

Solution

Impact

Our evaluations revealed areas where the systems caused confusion or inefficiency for clinicians. The contextual research gave the VA's teams a foundation for making practical design decisions.

Impact

Bold Outcomes

  • Flagged common pain points in logging workflows
  • Provided usability benchmarks for iterative testing
  • Equipped teams with design recommendations for improved clinician experience

Bold Outcomes

Result

The VA used our input to mitigate user frustrations and improve the overall usability of VHA health information systems.

Result