Case study

Improving VA health information systems

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Challenge

The United States Department of Veterans Affairs (VA) needed support optimizing the usability of its health information systems used across the Veterans Health Administration (VHA).

Challenge
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Solution

We worked with the VA's human factors engineering team to evaluate the systems and templates used to log and access patient medical history. We conducted heuristic evaluations and in-depth interviews with VA physicians and nurses, identifying key usability challenges. We also carried out literature reviews to inform future iterations.

Solution
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Impact

Our evaluations revealed areas where the systems caused confusion or inefficiency for clinicians. The contextual research gave the VA's teams a foundation for making practical design decisions.

Impact

Bold Outcomes

  • Flagged common pain points in logging workflows
  • Provided usability benchmarks for iterative testing
  • Equipped teams with design recommendations for improved clinician experience

Bold Outcomes
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Result

The VA used our input to mitigate user frustrations and improve the overall usability of VHA health information systems.

Result