Dedicated Client Services Associate

We guarantee you will have an outstanding experience at our research labs. To that end, clients reserving any test room or test suite receive the following amenities:

• A dedicated Client Services Associate stationed in our reception area to:

• Validate participant identification, including COVID vaccine status, if required
• Administer consent forms
• Distribute incentives
• Collect all information needed to support every individual project requirement
• Ensure every participant has an outstanding experience

Amenities with every rental

• Large, comfortable waiting room where participants can relax prior to session
• Unlimited copies and administrative support throughout fieldwork
• Organized and managed catering to ensure dietary restrictions are considered
• Unlimited soda, water, and snacks
• Onsite, free, covered parking
• Starbucks in building!
• Access to breakout room to privately take a call
• Break area with refrigerator and sink

Suite A test room

• Large layout and extra-wide door can accommodate oversized products such as fitness machines, medical equipment, or large home appliances
• Space can be configured for unique simulated environments, e.g., hospital room with multiple beds or living room for entertainment devices
• Large enough for focus groups or multiple-participant sessions.
• One-way mirror facilitates observation from adjoining room
• Test session live-streamed to adjoining observation room or remote viewers
• Cameras positioned to capture device and participant(s), as well as screen mirroring of interface, to project into observation room or for remote stakeholders

Suite A observation room

• Spacious client observation room accommodates large stakeholder groups
• One-way mirror provides observation of test session
• Large TV projects device screens and/or interface, participant reactions, and all relevant camera angles
• Adjoined kitchen
• Live streaming from all test rooms possible

Suite B test room

• Ideal for 1:1, in-depth user interviews for small products, such as wearables or medical devices
• Large enough to accommodate hospital bed for medical device research
• One-way mirror makes it easy for onsite stakeholders to view the session from large adjoining observation room
• Cameras positioned to capture device and participant(s), as well as screen mirroring of interface, to project into observation room or for remote stakeholders

Suite B observation room

• Spacious client observation room accommodates large stakeholder groups
• One-way mirror providing observation of test session
• Large TV projecting device screens and/or interface, participant reactions, and all relevant camera angles
• Adjoined kitchen
• Live streaming from all test rooms possible

Test room 1

• Part of the dual-testing suite, this test room can be set up in a variety of configurations that require two rooms (e.g., multiple hospital rooms)
• One-way mirror makes it easy for onsite stakeholders to view the session from large adjoining observation room
• Cameras positioned to capture device and participant(s), as well as screen mirroring of interface, to project into observation room or for remote stakeholders
• Large enough for hospital beds, ideal for 1:1, in-depth user interviews

Test room 2

• Part of the dual-testing suite, this test room can be set up in a variety of configurations that require two rooms (e.g., multiple hospital rooms)
• One-way mirror makes it easy for onsite stakeholders to view the session from large adjoining observation room
• Cameras positioned to capture device and participant(s), as well as screen mirroring of interface, to project into observation room or for remote stakeholders
• Large enough for hospital beds, ideal for 1:1, in-depth user interviews

Dual observation room

• Dual observation room allows onsite stakeholders to view two simultaneous sessions or sessions that require two rooms (e.g., floating between multiple hospital rooms)
• Two one-way mirrors facilitate viewing into two separate test rooms
• Large TVs projecting device screens and/or interface, participant reactions, and all relevant camera angles from both test rooms
• Live streaming from all test rooms possible

Optimally designed to simulate in-home kitchen environment

• All counters are standard, in-home height
• Functional sink, dishwasher, refrigerator for additional testing needs and environment simulation
• Test session live-streamed to adjoining observation room or remote viewers
• Cameras positioned to capture device and participant, as well as screen mirroring of interface, to project into observation room or for remote stakeholders

Observation room

• Spacious client observation room accommodates large stakeholder groups
• Large TV projecting device screens and/or interface, participant reactions, and all relevant camera angles
• Live streaming from adjoined kitchen and all test rooms is possible

• Test room available for remote observation
• Ideal for 1:1, in-depth user interviews
• Test session live-streamed to adjoining observation room or remote viewers
• Cameras positioned to capture device and participant, as well as screen mirroring of interface, to project into observation room or for remote stakeholders

An optional part of the Test Suite reservation, upon request, this room can be set up for a breakout space to take private calls 

Dedicated Client Services Associate

We guarantee you will have an outstanding experience at our research labs. To that end, clients reserving any test room or test suite receive the following amenities:

• A dedicated Client Services Associate stationed in our reception area to:

• Validate participant identification, including COVID vaccine status, if required
• Administer consent forms
• Distribute incentives
• Collect all information needed to support every individual project requirement
• Ensure every participant has an outstanding experience

Amenities with every rental

• Large, comfortable waiting room where participants can relax prior to session
• Unlimited copies and administrative support throughout fieldwork
• Organized and managed catering to ensure dietary restrictions are considered
• Unlimited soda, water, and snacks
• Access to breakout room to privately take a call
• Kitchen with refrigerator and sink

Test room

• Space can be configured for unique simulated environments, e.g., hospital room with multiple beds or living room for entertainment devices
• Large enough for focus groups or multiple-participant sessions.
• One-way mirror facilitates observation from adjoining room
• Test session live-streamed to adjoining observation room or remote viewers
• Cameras positioned to capture device and participant(s), as well as screen mirroring of interface, to project into observation room or for remote stakeholders

Observation room

• Spacious client observation room accommodates large stakeholder groups
• One-way mirror provides observation of test session
• Large TV projects device screens and/or interface, participant reactions, and all relevant camera angles
• Live streaming from all test rooms possible

Test rooms

• Test rooms available for remote observation
• Ideal for 1:1, in-depth user interviews, and remote test sessions
• Large enough to accommodate hospital bed for medical device research
• Test sessions live-streamed to observation room or remote viewers
• Cameras positioned to capture device and participant, as well as screen mirroring of interface, to project into observation room or for remote stakeholders

An optional part of the Test Suite reservation, upon request, these rooms can be set up for breakout space to take private calls

Observation room

• Spacious client observation room accommodates large stakeholder groups
• Large TV projecting device screens and/or interface, participant reactions, and all relevant camera angles
• Live streaming from all test rooms possible