Global presence
With offices in Chicago, London, Hamburg, Munich, Shanghai, Singapore, Tokyo, Bangalore, and Pune, we bring local expertise and global scale to every project. For more than 20 years, our team has led global UX and human factors research in 35+ countries. We’ve worked everywhere from rural clinics and in-car environments to retail floors and smart home setups, streaming insights in real time to stakeholders around the world. No matter where your users are, we know how to reach them.Â
Our office locations
Downers Grove, IL
2001 Butterfield Rd.
Suite 360
Downers Grove, IL, 60515
Chicago office
125 S. Wacker Drive
Suite 3020
Chicago, IL 60606
London, UK
Thanet House
Suite 403
231-232 Strand
London WC2R 1DA
Shanghai, China
No.328 Huashan Road,
Jing’an District, Shanghai, China,
200040
Singapore
36 Robinson Road, #12-01,
City House, Singapore,
068877
Hamburg, Germany
Dammtorwall 7A
20354 Hamburg
Munich, Germany
Falkenstraße 48
81541 Munich
Bengaluru, India
806, 19th Main Rd, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
Pune, India
Office No. 53, Xitij, Unit 02, Laxmi Society, Model Colony, Shivajinagar, Pune, Maharashtra 411016
Tokyo, Japan
BizSmart 5F, 1-25-5 Yoyogi, Shibuya-ku, Tokyo 151-0053
We are global
We manage complex, multi-country research through a single point of contact. You get consistent quality, faster logistics, and local nuance without juggling vendors, translators, or time zones.Â
When you’re launching in multiple markets, assumptions don’t travel well. We help you understand your users in context, across languages, cultures, and geographies, so you can design experiences that resonate.Â
Our reach
Americas
Antigua & Barbuda
Argentina
Barbados
Brazil
British Virgin Islands
Canada
Chile
Colombia
Costa Rica
Dominica
Ecuador
El Salvador
Grenada
Guatemala
Honduras
México
Montserrat
Panamá
Peru
St. Kitts and Nevis
St. Lucia
St. Vincent and the
Grenadines
Turks and Caicos Islands
United States
Europe
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Poland
Portugal
Slovenia
Spain
Sweden
Switzerland
The Netherlands
United Kingdom
Africa
Angola
Botswana
Burkina Faso
Burundi
Cameroon
Congo
Cote D’Ivoire
DRC
Equatorial Guinea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mauritius
Mozambique
Namibia
Nigeria
Rwanda
Africa (cont.)
Senegal
Sierra Leone
Somalia
South Africa
Swaziland
Tanzania
Togo
Uganda
Zambia
Zimbabwe
Middle East /
N. Africa
Algeria
Egypt
Israel
Jordan
KSA
Lebanon
Morocco
Oman
Tunisia
Turkey
UAE
Americas
Antigua & Barbuda
Argentina
Barbados
Brazil
British Virgin Islands
Canada
Chile
Colombia
Costa Rica
Dominica
Ecuador
El Salvador
Grenada
Guatemala
Honduras
México
Montserrat
Panamá
Peru
St. Kitts and Nevis
St. Lucia
St. Vincent and the
Grenadines
Turks and Caicos Islands
United States
Europe
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Poland
Portugal
Slovenia
Spain
Sweden
Switzerland
The Netherlands
United Kingdom
Africa
Angola
Botswana
Burkina Faso
Burundi
Cameroon
Congo
Cote D’Ivoire
DRC
Equatorial Guinea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mauritius
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Sierra Leone
Somalia
South Africa
Swaziland
Tanzania
Togo
Uganda
Zambia
Zimbabwe
What global excellence looks like
We’ve helped Fortune 100 and market-disrupting brands solve critical design and product challenges around the world:Â
Voice-enabled onboarding at scale
For a global electronics leader, we ran voice UX research in five countries across APAC, North America, and Europe to uncover linguistic and cognitive barriers that affected smart speaker setup. This led to a redesign of the onboarding experience, tailored by language and locale.
In-app payments across global marketsÂ
A multinational tech company used our globally managed insights to launch targeted updates that improved platform payment conversion. Our coordination minimized research friction, reduced operational risk, and elevated the strategic value of findings.
Pan-European patient journey research
We worked with a leading pharma company to explore the emotional and behavioral experiences of women undergoing hormone therapy across five EU countries. Insights from interviews and diaries informed new support programs and digital tools.
Why clients trust us to lead global researchÂ
100+ countries in reach
We’ve conducted studies in 35+ countries and can tap into over 100 markets through long-standing local partners.
25+ trusted research partners
We work with a vetted network of UX and human factors agencies that share our quality standards and human-centered mindset.Â
One seamless experience
We handle coordination, translation, local compliance, and logistics. You focus on insight.
ISO-certified quality system
Our ISO 9001:2015 certification ensures consistency and rigor—wherever the research takes place.
We wrote the book on it
Really, we did! Way back in 2009, with the same partners we STILL work with!
Global project managementÂ
When you’re conducting research across countries, time zones, and teams, consistency is everything. We assign a dedicated global project manager to oversee logistics, timelines, and delivery across all markets. You get a single, responsive point of contact who keeps everything moving and ensures insight rolls up cleanly and clearly.
Powered by trusted partnershipsÂ
Bold Insight is a part of ReSight Global, a collective of UX and human factors agencies with offices in seven countries. We share infrastructure, values, and high-touch processes to ensure your research is run with the same precision and care no matter the time zone.Â
As a founding member of the UXalliance, a global network of top UX research firms built over 20 years, we collaborate with 27 trusted partners across 50+ countries. These long-standing relationships allow us to move fast, bring preferred pricing, adapt to local cultures and regulations, and deliver consistent quality no matter where your users are.Â