A national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative...
Call center
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Provide expert evaluation of call center application
Our client was upgrading a sales and service application for customer service representatives.
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
Assess customer outreach material usability
A national research organization that boasts one of the largest opinion panels in the country, wanted to both increase the response rate to their outreach material and attract a more representative sample for their annual recruitment cycle.
Provide expert evaluation of call center application
Our client was upgrading a sales and service application for customer service representatives.
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.