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Courtney Roberts

Partner

Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.
Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.

Bold facts

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Courtney

Something unique about you summed up in one sentence

Spent my first summer jobs as the “prop person” for my parents’ opera productions in DC.

Your favorite part of working at Bold Insight

The goofy things we do, the amount and quality of work we accomplish, and the overall support we have for one another.

In your spare time (or if you had spare time), you would absolutely do this:

Take a pontoon boat ride down the Chicago river with my best friends. But in the winter, board games and potlucks are just fine.

How long have you been in the UX field?

10+ years

You cannot start the day without doing this…

Drink an iced latte, even if it’s -10 degrees outside!

Your favorite city in the world is...and why?

I love Berlin, Vancouver, and Kyoto… but Chicago stole my heart when I came here for grad school.

Your ultimate celebrity dinner party guest list would include:

For a hearty discussion about the impacts of media on our social world and interpersonal experiences, I choose Jim Henson, Mr. Rogers, and Sherry Turkle (author and professor at MIT).

Long-term personal or professional goal?

One day I’ll have the guts to play piano and sing in front of a crowd!

Read Courtney's bold insights

Read our team’s latest bold insights

When it comes to voice print UX, what is our role as researchers?

Oct 30, 2018

During a recent study, we asked participants how long they thought they would have to speak in order for their voice to be uniquely recognized (i.e., voice print). While their estimates varied widely - from 30 seconds to 30 minutes - most people said about three to...

UX principles for robot design: Have we begun to baseline?

Oct 5, 2018

As the robotics industry continues to find its way into our lives, we can begin to identify UX design principles to apply to this tech to increase the acceptance of robots and improve the human-robot interaction experience.

AI benefits from GPU, not CPU advancements

Sep 21, 2018

A quick follow-up to our blog posts about AI… The name of the game is no longer Moore's Law where we see processors getting exponentially faster. AI technology is driven not by computing processes of the past, but from an evolution beyond central processing unit (CPU)...