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Katrina’s dual background in art and science has honed her ability to think creatively and with strong attention to detail. Katrina has led and supported UX research and design projects in the consumer product, e-commerce, and healthcare spaces. To each project she brings a wide range of experience in ethnography, contextual inquiry, diary studies, focus groups, individual interviews, expert reviews, usability studies, rapid iterative design testing, and ideation workshopping. Katrina has an MS in Human Factors in Information Design from Bentley University.
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UX research is crucial for auto manufacturers to improve in-car experiences and prevent design issues. This post outlines key steps learned over two decades for effective on-the-road UX research.
Connected medical devices offer benefits but also pose cybersecurity risks that can disrupt patient care. The FDA’s new guidance highlights the need for strong cybersecurity measures and provides recommendations for integrating these measures into human factors engineering to ensure device safety.
Designing accessible products through UX research can create better user experiences for all when researchers are knowledgeable about accessibility and accessible designs, recruit those with a wide range of accessibility needs throughout the UX process, and offer accessible participation options like in-home testing.
Prioritize understanding and meeting users’ needs to shape your company’s future and achieve unprecedented success. Investing in user experience (UX) leads to lower support costs, higher customer retention, and a proven return on investment.