Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Katrina Orlov
Senior UX Researcher
Katrina’s dual background in art and science has honed her ability to think creatively and with strong attention to detail. Katrina has led and supported UX research and design projects in the consumer product, e-commerce, and healthcare spaces. To each project she brings a wide range of experience in ethnography, contextual inquiry, diary studies, focus groups, individual interviews, expert reviews, usability studies, rapid iterative design testing, and ideation workshopping. Katrina has an MS in Human Factors in Information Design from Bentley University.
Bold facts
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Katrina
Something unique about you summed up in one sentence
I studied bats and lived with a Bedouin tribe on a research expedition in Egypt.
Your favorite part of working at Bold Insight
My wonderful coworkers
In your spare time (or if you had spare time), you would absolutely do this:
Decorate my apartment
How long have you been in the UX field?
3 years
You cannot start the day without doing this:
Eating breakfast
Your ultimate celebrity dinner party guest list would include:
David Attenborough, Michelle Obama, David Tennant, Graham Norton
Long-term personal or professional goal?
The lofty goal of making the world even just a smidge better for people through good universal and sustainable design.
Your favorite city in the world is...and why?
Copenhagen – have spent a lot of time there, and so many happy people on bikes.
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