At Bold Insight, we are definitely not leaders on public health. But we are practitioners of how to ask questions and get at the heart of what’s needed and desired across your customer base and...
3 tips to successfully onboard in a remote environment
Throughout my career, I’ve been used to dense, urban environments, teeming with people and movement and action. An all-remote work environment couldn’t be any more different. Joining a company...
Reflecting on an unprecedented year with mixed emotions
It is with many emotions that we reflect on the one-year mark since the world shut down. We are filled with sadness over the loss of life and for loved ones that continue to be impacted by COVID-19....
Bold Insight presents on AI and remote testing at UX Masterclass
Bold Insight Managing Partners Bob Schumacher and Gavin Lew will present at the 16th UX Masterclass on December 4-5, 2020. This year, the conference will be held virtually and is hosted by...
What we’ve learned from six months of in-person research during COVID
When COVID-19 first reared its ugly head, the global UX community was one of many that reacted in despair as we considered the future of our work: How were we going to work in these unprecedented...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Physicians and specialists weigh in on telehealth improvements
Both patients and clinics have had to rapidly adopt to telehealth due to safety concerns associated with in-person visits. Last summer, we published a blog post highlighting common areas of concern...
Rethinking experiences: UX and human factors research can help companies develop safe, contactless designs
Up until this point, customers have been rewarded with a tactile-focused, sensory-filled experience with…almost everything. From the touchscreens on their phones to test driving a new car, humans...
Bold Insight resumes in-person research, considered Essential business for healthcare-related research
Bold Insight conducts research that informs the development of safe and effective products, including medical devices. The portion of the research that is related to the commercialization of medical...
Webisode: Possible impact if in-person human factors research is not considered essential
As an industry, we’ve done a lot thinking about the impact of COVID-19 on research that informs the development and commercialization of safe and effective medical devices. In this webisode, Bold...
Now is the ideal time to improve the UX of your mobile app
The impacts resulting from coronavirus are vast, and many of us hope to identify some things that can be made better because of it. One silver lining may be that it is the ideal time for...
Human factors research in the times of COVID
How to continue to support development of safe and effective medical devices Many thought pieces are being pushed out around what remote research methods are available to replace research that would...
Three tips for conducting contextual research remotely
Conducting in-context research allows us to see action as it happens – show, don’t tell, in its truest form. But what happens when we can’t be in context in a given environment? While it may not be...
COVID-19: Using human factors and UX to make a positive impact
“How can we help?” This is a question we have found ourselves asking both personally and professionally amidst unprecedented events caused by COVID-19. As a company, over half of our work is...
Bold Insight takes steps to help ensure successful global user research and data capture during times of restricted travel
UPDATED ON MARCH 31, 2020 Bold Insight has been keeping abreast of all COVID-19 impacts to research, and we are well prepared to deal with implications. Managing Partner Gavin Lew has...
Pros and cons of remote moderated testing: Considerations for ongoing research during COVID-19
It does not matter what you do for a living, where you do it, or who you do it for – the global spread of COVID-19 has impacted how we work in one way or another. UX research is no different. At a...
Ten questions workforce leaders should be ready to tackle with the Omicron-fueled COVID case climb
At Bold Insight, we are definitely not leaders on public health. But we are practitioners of how to ask questions and get at the heart of what’s needed and desired across your customer base and employee base. You’re likely facing new challenges in the workforce with the Omicron variant of COVID,...
3 tips to successfully onboard in a remote environment
Throughout my career, I’ve been used to dense, urban environments, teeming with people and movement and action. An all-remote work environment couldn’t be any more different. Joining a company during the pandemic required me to exercise social and professional skills all while adjusting to remote...
Reflecting on an unprecedented year with mixed emotions
It is with many emotions that we reflect on the one-year mark since the world shut down. We are filled with sadness over the loss of life and for loved ones that continue to be impacted by COVID-19. At the same time, we’re filled with hope. There will be many articles that accompany this somber...
Bold Insight presents on AI and remote testing at UX Masterclass
Bold Insight Managing Partners Bob Schumacher and Gavin Lew will present at the 16th UX Masterclass on December 4-5, 2020. This year, the conference will be held virtually and is hosted by PeepalDesign and UXalliance. The conference theme, The Changing Faces of UX: Global perspectives, will...
What we’ve learned from six months of in-person research during COVID
When COVID-19 first reared its ugly head, the global UX community was one of many that reacted in despair as we considered the future of our work: How were we going to work in these unprecedented times? How could we work safely with people when we were advised to not be around one another? As a...
Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
Like many conferences, the shift to a virtual format will apply to this year’s Intellus Worldwide Summit. The Fall vForum will extend over four days and highlight topics that are top of mind for the healthcare insights and analytics community.
Physicians and specialists weigh in on telehealth improvements
Both patients and clinics have had to rapidly adopt to telehealth due to safety concerns associated with in-person visits. Last summer, we published a blog post highlighting common areas of concern that healthcare professionals (HCPs) have when using telehealth. We suspected a gap between...
Rethinking experiences: UX and human factors research can help companies develop safe, contactless designs
Up until this point, customers have been rewarded with a tactile-focused, sensory-filled experience with…almost everything. From the touchscreens on their phones to test driving a new car, humans have developed a tactile relationship with technology and design. The problem with creating a...
Bold Insight resumes in-person research, considered Essential business for healthcare-related research
Bold Insight conducts research that informs the development of safe and effective products, including medical devices. The portion of the research that is related to the commercialization of medical devices is therefore considered Essential Business as defined in Illinois Executive Order 2020-32...
Webisode: Possible impact if in-person human factors research is not considered essential
As an industry, we’ve done a lot thinking about the impact of COVID-19 on research that informs the development and commercialization of safe and effective medical devices. In this webisode, Bold Insight’s Managing Partner Korey Johnson describes why at least some of this research must be...
Now is the ideal time to improve the UX of your mobile app
The impacts resulting from coronavirus are vast, and many of us hope to identify some things that can be made better because of it. One silver lining may be that it is the ideal time for service-based companies to invest in UX research to improve and enhance the design of their mobile apps. Bold...
Human factors research in the times of COVID
How to continue to support development of safe and effective medical devices Many thought pieces are being pushed out around what remote research methods are available to replace research that would have otherwise been conducted in person if not for COVID. We’ve published some ourselves (Three...
Three tips for conducting contextual research remotely
Conducting in-context research allows us to see action as it happens – show, don’t tell, in its truest form. But what happens when we can’t be in context in a given environment? While it may not be ideal, circumstances may warrant a more flexible approach to contextual research. Here are three...
COVID-19: Using human factors and UX to make a positive impact
“How can we help?” This is a question we have found ourselves asking both personally and professionally amidst unprecedented events caused by COVID-19. As a company, over half of our work is involved in healthcare, so we feel invested to help solve these problems. From working alongside our...
Bold Insight takes steps to help ensure successful global user research and data capture during times of restricted travel
UPDATED ON MARCH 31, 2020 Bold Insight has been keeping abreast of all COVID-19 impacts to research, and we are well prepared to deal with implications. Managing Partner Gavin Lew has experienced widespread, project-impacting challenges like this in the past and commented, "we realize that...
Pros and cons of remote moderated testing: Considerations for ongoing research during COVID-19
It does not matter what you do for a living, where you do it, or who you do it for – the global spread of COVID-19 has impacted how we work in one way or another. UX research is no different. At a time when travel and face-to-face communication are viewed more as risks than benefits, Bold Insight...