In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
Identify guest journeys and experiences at global resort chain
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In-lab testing
Examining shopping experiences on an e-commerce platform
An e-commerce company asked us to explore how different features on their platform could be improved to better support customers in their online purchasing journeys.
Understanding why people play multiplayer games to guide future product developments
A global technology company wanted us to research casual multiplayer games (MPGs), exploring the current design gaps and discovering the experiences and perceptions of why people play multiplayer...
Investigating cross-cultural differences in how individuals interact with ads on a video streaming platform
An advertising company asked us to explore how individuals from multiple countries interact with advertisements when consuming content across connected devices. We focused on identifying any user...
Exploring mental models of looking for information online
A global technology company asked us to explore how people look for information online using different search tools to improve their regulatory terminology.
Ensuring children’s safety online: Evaluating age verification methods for an online gaming company
An online gaming company approached us to evaluate the accuracy of different age verification methods and understand the experiences of children, parents, and young adults using these methods in a...
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
Identify guest journeys and experiences at global resort chain
In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
Examining shopping experiences on an e-commerce platform
An e-commerce company asked us to explore how different features on their platform could be improved to better support customers in their online purchasing journeys.
Understanding why people play multiplayer games to guide future product developments
A global technology company wanted us to research casual multiplayer games (MPGs), exploring the current design gaps and discovering the experiences and perceptions of why people play multiplayer games (MG). The purpose was to help guide future strategies.
Investigating cross-cultural differences in how individuals interact with ads on a video streaming platform
An advertising company asked us to explore how individuals from multiple countries interact with advertisements when consuming content across connected devices. We focused on identifying any user needs that could be transformed to increase brand engagement and create a more seamless purchase...
Exploring mental models of looking for information online
A global technology company asked us to explore how people look for information online using different search tools to improve their regulatory terminology.
Ensuring children’s safety online: Evaluating age verification methods for an online gaming company
An online gaming company approached us to evaluate the accuracy of different age verification methods and understand the experiences of children, parents, and young adults using these methods in a gaming context.
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.