Investigate accessibility opportunities in voice technology for visually impaired users

A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.


A major telecommunications company sought to explore usability issues and challenges unique to visually impaired and blind mobile phone users.
Team members were tasked with investigating existing and prototype hands-free and eyes-free mobile phone features to uncover insights that would guide the design and development of future enhancements.


100 participants with varying degrees of vision impairment were recruited for this two-phase study.
During contextual interviews, focus groups, and usability testing, participants completed phone tasks using 3 different phones and tested a voice-enabled prototype. Participants were given an opportunity to discuss accessibility issues related to current technology.


The research revealed a clear list of features desired by visually impaired users. Participants agreed that they preferred to use the same devices as sighted users as opposed to specialized accessibility devices.
Voice-enabled task flows were found to be intuitive by most participants and research revealed targeted opportunities for feature additions and future development.


Consumer technology


Accessibility, Exploratory / Foundational, In-lab testing


Voice-controlled technology