Remote moderated testing
There are times when remote testing is the best way to capture data depending on budget, geography, or participant access.
Observe research live via any number of remote-viewing platforms. Remote testing works well for usability testing of websites and mobile applications, exploratory interviews, and investigating current practices when paired with digital ethnography. This approach is also useful if the target group is spread across large geographies. Higher sample sizes are also easier to achieve due to cost-effectiveness.
Remote research process
Capture research data effectively no matter
where your user is located.
Start the process
Kickoff
Be as diligent about remote research preparation as you are for any research.
Plan
Plan for more sessions than you need. Account for more time between sessions and fewer sessions per day to allow for technical issues.
HOW WE PLAN
Recruit
Obtain and document informed consent remotely.
Tech logistics
Pilot session conducted via conferencing platform.
Remote Testing
Take advantage of time zones to capture data outside working hour participation.
HOW WE RESEARCH
Technology
If relying on tech outside of your control, prepare for connection issues, platform lags, & tech fails.
NOTETAKING
Use a note taker just as you would for an in-person session.
Data Analysis & Reporting
Gather data necessary to achieve the best possible outcomes. This is no different than in-person research.
Kickoff
Be as diligent about remote research preparation as you are for any research.
Plan
Plan for more sessions than you need. Account for more time between sessions and fewer sessions per day to allow for technical issues.
HOW WE PLAN
Recruit
Obtain and document
informed consent remotely.
Tech logistics
Pilot session conducted via
conferencing platform.
Remote Testing
Take advantage of time zones to capture data outside working hour participation.
HOW WE RESEARCH
Technology
If relying on tech outside of your
control, prepare for connection
issues, platform lags, & tech fails.
Notetaking
Use a note taker
just as you would for
an in-person session.
Data Analysis & Reporting
Gather data necessary to achieve the best possible outcomes. This is no different than in-person research.
We partner with you to get engaging data in any environment.
Remote moderated testing ensures research can be conducted and viewed
in almost any environment while maintaining data integrity.
Remote testing insights
Overcoming remote research challenges: How to ask questions to get better data
As researchers, we know the importance and power of asking a good question. When the question is good, the answer you receive is more specific, detailed, and insightful. When the question is not the...
It’s coming to your website! UX will factor into Google search rankings
If you were waiting for a time to revamp your website, the time has arrived. Google recently announced that it will factor website user experience (UX) into search results. Sites with great UX that...
Three considerations when conducting research with live interpretation
With global partners and clients, one of the first obstacles to overcome during user research is addressing a language barrier. If any of the connections in the figure below are hindered by a...
Overcoming remote research challenges: How to ask questions to get better data
As researchers, we know the importance and power of asking a good question. When the question is good, the answer you receive is more specific, detailed, and insightful. When the question is not the best, participants tend to ramble, answer vaguely, or completely miss the question’s intent. Remote...
It’s coming to your website! UX will factor into Google search rankings
If you were waiting for a time to revamp your website, the time has arrived. Google recently announced that it will factor website user experience (UX) into search results. Sites with great UX that deliver on users’ needs and expectations while delighting and engaging visitors will be prioritized...
Three considerations when conducting research with live interpretation
With global partners and clients, one of the first obstacles to overcome during user research is addressing a language barrier. If any of the connections in the figure below are hindered by a language barrier, the research would be unable to progress.Using real-time interpretation helps to...
