On the road, in a pharmacy, or in our labs, our goal for in-person or remote research is the same: to capture the best data possible.
We incorporate multiple strategies to encourage natural-use behavior in our testing environments; our experienced UX lab experts design and build labs to capture every key user interaction with your device.
What does a lab session look like?
Observe behavior and interactions with your product or device while users perform tasks.
Medical device research
We can conduct medical device testing using a typical lab setup or in a variety of simulated-use settings. Our partnerships with local simulation labs facilitate high-fidelity clinical settings when needed. For less complex-use environments, simulated-use testing can be conducted in our labs, reducing cost and prep time!
Cameras are positioned in the vehicle to capture interface interactions and driver reaction. Whether on the road, in a parking lot, or at the dealership, we can stream research sessions to remote observers. Our expert moderator observers behavior, probes to understand confusion, paths, and user mental model.
Prior to fieldwork, we run tech checks with each participant to confirm software compatibility and internet speed – if they don’t pass, we re-recruit. We also obtain and document informed consent remotely with participants. With multiple options for conferencing platforms, we prepare for test day connection issues, platform lags, and tech fails in our test schedule so it doesn’t negatively impact data collection.
Whether you’re behind the glass on location, or observing from your home office via live stream, you won’t miss out on the incredible insights that are gained from watching users interact with your product.
How we interact
During all test sessions, moderators are supported by observing teams if additional probing is needed or questions by your team arise. Sessions can vary:
A typical user research session is a one-on-one, simulated use test or interview with a participant and moderator.
Testing may benefit from dyad sessions; this might include a parent and child or doctor and assistant. The moderator navigates this session to gain insight from both participants.
Small groups (3-5 participants) are sometimes used in UX research, however, these are generally used in combination with individual sessions.
We find a focus group style session (generally 6-8 participants) is helpful when a panel of experts is needed.