Quality system

We take the quality and integrity of our research seriously. The investment in our quality system is a demonstration to you, our customers, of our commitment to provide you with the best possible experience when working with us as your research vendor. A certified quality system is the framework for ensuring excellence in service delivery.

Our quality system results in direct benefits to your project.

The globally-recognized ISO 9001:2015 certification from NSF-ISR represents our commitment to quality and, ultimately, our customers. Achieving certification is a demanding process that includes a rigorous audit to demonstrate conformance to quality assurance and information security standards.

Internal and external training

We invest heavily in the development of expert UX and HF practitioners. All of our researchers go through a robust internal training program prior to their first project, and benefit from our apprenticeship model as well as plentiful external training opportunities.

Industry best practices

We don’t just adhere to best practices, we work with other industry thought leaders to define them through our corporate sponsorships and participation with AAMI and other organizations. Read more about our latest presentations:

Seamless onboarding

Particularly in the medical device UX and HF space, organizations find it easier to work with ISO-certified partners because it demonstrates a commitment to continuous improvement in the delivery of services.

About our quality certification

Manufacturers, regulators, and consumers look to NSF International for the development of public health standards and certification programs that help protect the world’s food, water, consumer products, and environment. As an independent, accredited organization, the standards group facilitates the development of standards, and service groups test and certify products and systems. This organization regularly audits our processes to ensure we have a system in place to continuously improve our service delivery and maintain consistent and methodical training of our team.