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Courtney Roberts

Partner

Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.
Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.

Bold facts

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Courtney

Something unique about you summed up in one sentence

Spent my first summer jobs as the “prop person” for my parents’ opera productions in DC.

Your favorite part of working at Bold Insight

The goofy things we do, the amount and quality of work we accomplish, and the overall support we have for one another.

In your spare time (or if you had spare time), you would absolutely do this:

Take a pontoon boat ride down the Chicago river with my best friends. But in the winter, board games and potlucks are just fine.

How long have you been in the UX field?

10+ years

You cannot start the day without doing this…

Drink an iced latte, even if it’s -10 degrees outside!

Your favorite city in the world is...and why?

I love Berlin, Vancouver, and Kyoto… but Chicago stole my heart when I came here for grad school.

Your ultimate celebrity dinner party guest list would include:

For a hearty discussion about the impacts of media on our social world and interpersonal experiences, I choose Jim Henson, Mr. Rogers, and Sherry Turkle (author and professor at MIT).

Long-term personal or professional goal?

One day I’ll have the guts to play piano and sing in front of a crowd!
Read Courtney's bold insights

Read our team’s latest bold insights

The future of fan engagement: How do you measure goosebumps?

Feb 19, 2018

One of the CES presentations I attended was a panel in the sports technology track called, The Future of Fan Engagement. The panel discussed cutting-edge research in the sports tech market and perspectives on the relationship between emergent media technologies and...

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The time for a better UX in digital therapeutics is now

Jan 17, 2018

If history has shown that payer behavior tends to shift once a critical mass has been achieved, and we are on the precipice of achieving that critical mass for digital therapeutics, having a “user friendly solution” is about to replace “having a reimbursable solution” as the #1 factor affecting physician prescribing behavior.

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