Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Jordan Hilgers
PhD
Senior HF Researcher
Jordan holds over 8 years of experience within the field of human factors in healthcare. She has worked within consulting, academia, hospital settings, and the medical device industry. Jordan’s career has focused on improving patient care and user experience in surgery; she has spent 100+ hours in operating rooms collecting data to drive process and product improvements. Jordan’s work has been featured by various media outlets and spans topics such from patient safety investigations to cognitive biases to ergonomics. Jordan holds a BS, MS, and PhD in human factors from Embry-Riddle Aeronautical University.
Bold facts
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Jordan
In your spare time (or if you had spare time), you would absolutely do this:
I love checking out new coffee shops with a friend or solo to read/write.
Your favorite city in the world is...and why?:
Boone, NC holds a special place in my heart. I love the mountain views and small-town vibes.
You cannot start the day without doing this...:
Sweet snuggles with my sweet kitties, Porkchop and Crispie!
Favorite TV show:
I'm a big Grey's Anatomy fan!
Favorite quote:
"Pursue challenge. Hard problems are durable and build skills."
What superpower would you most want? Or what fictional universe would you like to live in?
Teleportation is at the top of my list.
What fictional family would you like to join?
I'd love to be Hallie Parker or Annie James in The Parent Trap!
What is your favorite way to give back to the community?
I enjoy sharing about human factors in healthcare with students and folks exploring the field.
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