Case study

Refine packaging design to mitigate clinical workflow risk

A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.

Challenge

The manufacturer wanted to develop new packaging and labeling that would better support clinical teams from a storage and retrieval perspective, as well as a safe and effective use perspective.

Approach

We conducted interviews with subject matter experts (SMEs) from the manufacturer’s organization, as well as contextual inquiries in the field with clinical teams to understand known opportunities for improvement and current challenges.
We used these insights to create a number of simulated-use scenarios and conducted lab-based research to refine and prioritize design opportunities.

Outcome

We provided the manufacturer with redesigned packaging and labeling for several products based on what we learned from the clinical workflows associated with crash cart deployments. Many of the design changes significantly mitigated use-related risks.