Provide competitive usability evaluation of connected cooling systems

A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.


We were asked to provide an expert evaluation of the manufacturer’s in-window AC unit against comparable competitive units as well as two smart thermostat systems.


We spoke with current users of in-window AC units during in-lab research; testing focused on setup of the connected system and use of application features.


Our insights helped the manufacturer determine the features that should be developed and terminology to use. We also made design recommendations to improve usability of the application.


Home and small appliance


Exploratory / Foundational


Home appliance