Quality system

A certified quality system is the framework for ensuring excellence in service delivery.

We take the quality and integrity of our research seriously. The investment in our quality system is a demonstration to you, our customers, of our commitment to provide you with the best possible experience when working with us as your research vendor, as well as, constantly improving the services we provide.

Our quality system results in direct benefits to your project.

The globally-recognized ISO 9001:2015 certification from NSF-ISR represents our commitment to quality and, ultimately, our customers. Achieving certification is a demanding process that includes a rigorous audit to demonstrate conformance to quality assurance and information security standards.

Highly trained researchers skilled in the execution of many research methods.

A streamlined onboarding of Bold Insight as a service provider.

A commitment from our entire organization to adhere to quality-controlled processes and information security practices.

Particularly in the medical device UX and HF space, organizations find it easier to work with ISO-certified partners because it demonstrates a commitment to continuous improvement in the delivery of services.


Manufacturers, regulators and consumers look to NSF International for the development of public health standards and certification programs that help protect the world’s food, water, consumer products and environment. As an independent, accredited organization, the standards group facilitates the development of standards, and service groups test and certify products and systems. This organization regularly audits our processes to ensure we have a system in place to continuously improve our service delivery and maintain consistent and methodical training of our team.

Internal and external training

We invest heavily in the development of expert UX and HF practitioners. All of our researchers go through a robust internal training program prior to their first project, and benefit from our apprenticeship model as well as plentiful external training opportunities.

Industry best practices

We don’t just adhere to best practices, we work with other industry thought leaders to define them through our corporate sponsorships and participation with AAMI and other organizations. Read more about our latest presentations:

Bold Insight presents on AI and remote testing at UX Masterclass

Bold Insight Managing Partners Bob Schumacher and Gavin Lew will present at the 16th UX Masterclass on December 4-5, 2020. This year, the conference will be held virtually and is hosted by PeepalDesign and UXalliance. The conference theme, The Changing Faces of UX: Global perspectives, will...

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