Courtney Roberts


Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.

Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.

Bold facts

Learn more about


Something unique about you summed up in one sentence

Spent my first summer jobs as the “prop person” for my parents’ opera productions in DC.

Your favorite part of working at Bold Insight

The goofy things we do, the amount and quality of work we accomplish, and the overall support we have for one another.

In your spare time you would absolutely do this:

Take a pontoon boat ride down the Chicago river with my best friends. But in the winter, board games and potlucks are just fine.

How long have you been in the UX field?

10+ years

You cannot start the day without doing this…

Drink an iced latte, even if it’s -10 degrees outside!

Your favorite city in the world is...and why?

I love Berlin, Vancouver, and Kyoto… but Chicago stole my heart when I came here for grad school.

Your ultimate celebrity dinner party guest list would include:

For a hearty discussion about the impacts of media on our social world and interpersonal experiences, I choose Jim Henson, Mr. Rogers, and Sherry Turkle (author and professor at MIT).

Long-term personal or professional goal?

One day I’ll have the guts to play piano and sing in front of a crowd!
.blog_listing_team {display: block !important;}
Read Courtney's bold insights
January 25, 2023

With a few considerations and thoughtful planning, research that includes the a11y community can effectively collect data while ensuring a respectful participant experience to help design products that meet the needs of all users.

November 14, 2022

By being thoughtful of the research process and unique needs of participants, researchers can champion inclusion of those with accessibility needs in research, resulting in better designed products.


Read our team’s latest bold insights

5 tips for remote UX research with the A11y community

Approximately 15% of the global population identifies as having a disability. Given that so many individuals have accessibility needs, it is essential that we, as user experience (UX) researchers, design products with the accessibility (a11y) community in mind, and...

read more

Six unique benefits of rolling research  

Our team has seen an increase in requests for rolling research to support product design across multiple industries, from consumer goods to healthcare. We’ve seen firsthand the benefits of executing this model of research and why it can revolutionize the way product...

read more