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Courtney Roberts

Partner

Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.
Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.

Bold facts

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Courtney

Something unique about you summed up in one sentence

Spent my first summer jobs as the “prop person” for my parents’ opera productions in DC.

Your favorite part of working at Bold Insight

The goofy things we do, the amount and quality of work we accomplish, and the overall support we have for one another.

In your spare time (or if you had spare time), you would absolutely do this:

Take a pontoon boat ride down the Chicago river with my best friends. But in the winter, board games and potlucks are just fine.

How long have you been in the UX field?

10+ years

You cannot start the day without doing this…

Drink an iced latte, even if it’s -10 degrees outside!

Your favorite city in the world is...and why?

I love Berlin, Vancouver, and Kyoto… but Chicago stole my heart when I came here for grad school.

Your ultimate celebrity dinner party guest list would include:

For a hearty discussion about the impacts of media on our social world and interpersonal experiences, I choose Jim Henson, Mr. Rogers, and Sherry Turkle (author and professor at MIT).

Long-term personal or professional goal?

One day I’ll have the guts to play piano and sing in front of a crowd!

Read Courtney's bold insights

Read our team’s latest bold insights

Webisode: Possible impact if in-person human factors research is not considered essential

Apr 30, 2020

Conducting research to inform development of safe and effective medical devices is essential and with modifications and precautions, in-person research can be conducted safely and effectively.

Now is the ideal time to improve the UX of your mobile app

Apr 23, 2020

As the demand for app-based services grows, now may be the time to invest in UX research to identify needed improvements and enhancements.

Human factors research in the times of COVID

Apr 22, 2020

Human factors research in the support of medical and drug delivery device commercialization is essential and we should be planning on a return to in-person research as soon as is possible by applying all available and practical protective measures.