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Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.
Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.
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UX research is crucial for auto manufacturers to improve in-car experiences and prevent design issues. This post outlines key steps learned over two decades for effective on-the-road UX research.
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Designing accessible products through UX research can create better user experiences for all when researchers are knowledgeable about accessibility and accessible designs, recruit those with a wide range of accessibility needs throughout the UX process, and offer accessible participation options like in-home testing.
Prioritize understanding and meeting users’ needs to shape your company’s future and achieve unprecedented success. Investing in user experience (UX) leads to lower support costs, higher customer retention, and a proven return on investment.