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Heather has been managing and executing user experience research for over 15 years. She brings extensive experience designing research projects using a variety of methods to address each project’s unique objectives. Heather has worked in virtually every industry including automotive, ecommerce, financial services, health, and technology. She leads the Bold Insight training program to ensure consistent and high quality insights delivered on all engagements. Heather has a MS in Psychology with an emphasis in Human Factors from Clemson University.
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By being thoughtful of the research process and unique needs of participants, researchers can champion inclusion of those with accessibility needs in research, resulting in better designed products.
Consider rolling research for increased efficiency and continuity in your product development process.
Update research and design practices to increase gender diversity; data from research that encompasses all genders is more reflective of real-world users.
Don’t overlook the telephone in your search for simple, effective methods to promote seamless communication in your dispersed workforce.