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Kaitlin (known to many by their nickname Indy) approaches every project with the multidisciplinary lens of 5+ years of experience in both human factors and UX. Their passion lies in human factors studies, ranging from complex drug delivery systems to software as medical device (SaMD). Their research background in linguistic and business anthropology offers clients insight from various industries that can be applied to every research question. Kaitlin has a BA in Cultural Anthropology and an MA in Business and Organizational Anthropology from Wayne State University.
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Explore the hard truths of in-home medical device ethnographies: getting in the door, navigating consent in real households, managing micro-ethics in the moment, and what it takes to surface the workarounds that structured usability testing never will.
Rigorous research isn’t enough. Real impact comes from the listening, judgment, and partnership built long before the final report lands.
In specialized sectors, safety is not in the numbers. Learn how targeted quantitative research filters noise, ensures real human data, and supports confident Go/No-Go decisions.
The way people interact with technology is evolving, shifting from command-based keywords to conversational complexity.