An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
Our team was tasked with evaluating the usability and utility of an electronic health record (EHR) mobile application. The goal was to evaluate the usability of the current user interface and to provide evidence of utility of this application.
We conducted the study at a hospital where we asked nurses to perform tasks typically executed on an EHR under simulated conditions. The nurses then provided feedback on a post-test questionnaire for qualitative and quantitative data.
The task success rates identified strengths and weaknesses in the application. We identified areas of confusion and inefficiency and provided interface design recommendations that would improve navigation and efficiency.