Case studies
We’d love to talk you through the cool things we’ve done over the last 20 years! Here is a sample of a few ways we’ve applied UX and human factors research and design methods.
Explore our areas of expertise:
![](https://boldinsight.com/wp-content/uploads/2024/05/FemTech-3.jpg)
A health app company focused on female health wanted to evaluate compliance with accessibility standards to provide an inclusive experience for all users.
![](https://boldinsight.com/wp-content/uploads/2023/07/casestudy_photo_template_2023_0007_Layer-74-1.jpg)
A wearable technology company wanted to understand the current telehealth landscape in hopes of identifying unexpected insights about the future of telehealth, particularly in the age of COVID-19.
![](https://boldinsight.com/wp-content/uploads/2023/07/casestudy_photo_template_2023_0008_Layer-73.jpg)
A pharmaceutical manufacturer was interested in obtaining empirical data and user feedback regarding the usability of a medication delivery system, including the devices, labeling, and IFU.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0037_Layer-20.jpg)
A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0029_Layer-34.jpg)
A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0036_Layer-21.jpg)
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
![](https://boldinsight.com/wp-content/uploads/2023/07/casestudy_photo_template_2023_0000_Layer-87.jpg)
A pharmaceutical manufacturer was interested in collecting data to inform the development of a large-volume autoinjector and its accompanying IFU and labeling.
![](https://boldinsight.com/wp-content/uploads/2023/12/AdobeStock_395825710-copy.jpg)
A healthcare company sought to compare their injection device with comparable ones on the market in order to determine if it is considered “state-of-the-art.”
![](https://boldinsight.com/wp-content/uploads/2023/07/casestudy_photo_template_2023_0013_Layer-68.jpg)
A healthcare company wanted to identify existing workflows of their laboratory equipment across global markets and determine opportunities for usability improvement.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0041_Layer-26.jpg)
The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA) from the Center for Drug Evaluation and Research (CDER).
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0040_Layer-27.jpg)
A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.
![](https://boldinsight.com/wp-content/uploads/2023/07/casestudy_photo_template_2023_0000_Layer-82.jpg)
A pharmaceutical manufacturer required a validation study to determine if an autoinjector and its related materials were safe and effective.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0017_Layer-47.jpg)
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
![](https://boldinsight.com/wp-content/uploads/2023/07/Assess-connected-medical-system-usability-and-integration-1.jpg)
A pharmaceutical manufacturer was developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product had an accompanying mobile application.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0018_Layer-46.jpg)
A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0048_cs_medical_procedure.jpg)
A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.
![](https://boldinsight.com/wp-content/uploads/2023/07/Evaluating-the-usability-of-a-digital-therapy-app-designed-to-treat-mental-health-disorders-such-as-depression.jpg)
A pharmaceutical company asked us to test the design preferences and usability of a mobile application designed as a 6-week treatment program to help patients manage their depression
![](https://boldinsight.com/wp-content/uploads/2023/07/Evaluating-the-usability-of-a-haematology-analyser-to-improve-lab-technician-workflows.jpg)
A medical device manufacturer asked us to evaluate the use of their hematology analyzers in different settings and identify opportunities for improvement.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0001_Layer-70.jpg)
An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0028_Layer-3.jpg)
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0005_Layer-12-copy.jpg)
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0043_Layer-6.jpg)
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid formulation.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0016_Layer-48.jpg)
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0027_Layer-35.jpg)
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0022_Layer-40.jpg)
A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0010_Layer-54.jpg)
A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0002_Layer-63.jpg)
A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0031_Layer-32.jpg)
A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0023_Layer-39-1.jpg)
A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.
![](https://boldinsight.com/wp-content/uploads/2023/07/AdobeStock_631222385-copy.jpg)
A medical device manufacturer asked us to evaluate the usability of a home monitoring device for individuals with pacemakers and defibrillators and explore ways to improve the product according to user needs and preferences.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0014_Layer-50.jpg)
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
![](https://boldinsight.com/wp-content/uploads/2023/11/AdobeStock_662682698.jpg)
A Fortune 50 healthcare organization was developing an AI-enabled electronic medical record designed to improve providers’ situational awareness, communication, collaboration, and response.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0004_Layer-61.jpg)
A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.
![](https://boldinsight.com/wp-content/uploads/2023/10/HFE_aesthetics_device-2.jpg)
A medical device manufacturer sought HF engineering support to develop HFE deliverables and conduct a validation study for an aesthetics device.
![](https://boldinsight.com/wp-content/uploads/2023/10/hfplan_combination_device.jpg)
A healthcare company sought HFE support in the development of an HF plan for a drug/device combination product and its accompanying IFU.
![](https://boldinsight.com/wp-content/uploads/2023/07/provide_recommendations_hfe.jpg)
A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0038_Layer-16.jpg)
A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.
![](https://boldinsight.com/wp-content/uploads/2023/07/cs-2022-_0020_Layer-44.jpg)
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.