Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Conor Mackin
Partner
With a background in human factors and over ten years of experience leading UX research, Conor is versed in both qualitative and quantitative research methods. He has worked in a variety of domains including defense, healthcare, energy, aeronautical, oil & gas, connected homes, and connected buildings. Conor has supported both the formative and summative aspects of the design process while being a passionate advocate for the end user. He has a BS in Psychology from Eckerd College.
Bold facts
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Conor
Something unique about you summed up in one sentence
I float like a butterfly, sting like a bee.
Your favorite part of working at Bold Insight
Having fantastic coworkers and being able to work in a fun environment while helping solve big and complex problems.
In your spare time (or if you had spare time), you would absolutely do this:
Finish earning my skydiving class “A” license.
How long have you been in the UX field?
10+ years
Your favorite city in the world is...and why?
London, it has the perfect mix of art, culture, and history.
Your ultimate celebrity dinner party guest list would include:
Robert Downey Jr, Chris Hadfield, Taylor Swift, and Tom Hanks
Long-term personal or professional goal?
I would love to have conducted research on every continent, even Antarctica!
Any other facts to share?
I’ve walked away from skydiving, airplane, and hang-gliding accidents.
Read Conor's bold insights
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