Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Courtney Roberts
Partner
Courtney has 10 years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney brings in-house experience to Bold Insight, having worked closely with designers, developers, product managers, and business stakeholders in both Chicago and Germany. With a focus on quality, speed, and empathy, Courtney conducts and manages both UX and HF projects in the healthcare and consumer space.
Courtney holds an MA in Social Science from the University of Chicago with a focus on sociology and qualitative research methods. You can also find her guest lecturing about design research for a local UX/UI design bootcamp.
Bold facts
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Courtney
Something unique about you summed up in one sentence
Spent my first summer jobs as the “prop person” for my parents’ opera productions in DC.
Your favorite part of working at Bold Insight
The goofy things we do, the amount and quality of work we accomplish, and the overall support we have for one another.
In your spare time (or if you had spare time), you would absolutely do this:
Take a pontoon boat ride down the Chicago river with my best friends. But in the winter, board games and potlucks are just fine.
How long have you been in the UX field?
10+ years
You cannot start the day without doing this…
Drink an iced latte, even if it’s -10 degrees outside!
Your favorite city in the world is...and why?
I love Berlin, Vancouver, and Kyoto… but Chicago stole my heart when I came here for grad school.
Your ultimate celebrity dinner party guest list would include:
For a hearty discussion about the impacts of media on our social world and interpersonal experiences, I choose Jim Henson, Mr. Rogers, and Sherry Turkle (author and professor at MIT).
Long-term personal or professional goal?
One day I’ll have the guts to play piano and sing in front of a crowd!
Read Courtney's bold insights
- Enhancing medical device safety and effectiveness: Leveraging knowledge tasks in healthcare UX and human factors research
- Bold Insight and Eli Lilly and Company co-publish journal article on novel assessment tool to enhance medical device usability
- Bold Insight to launch AI research project at the 2024 HFES Health Care Symposium
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