Heather Rakauskas

Partner

Heather has been managing and executing user experience research for over 15 years. She brings extensive experience designing research projects using a variety of methods to address each project’s unique objectives. Heather has worked in virtually every industry including automotive, ecommerce, financial services, health, and technology. She leads the Bold Insight training program to ensure consistent and high quality insights delivered on all engagements. Heather has a MS in Psychology with an emphasis in Human Factors from Clemson University.

Bold facts

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Heather

Something unique about you summed up in one sentence

Clemson football trumps any social activity so please reference their football schedule before making any plans with me. Go Tigers!

Your favorite part of working at Bold Insight

Getting to work on some really cool projects, being able to shape our own employee experience, and getting to spend the day with some of my best friends.

In your spare time you would absolutely do this:

Grab a good book and a blanket, cozy up in front of a fire, and spend the day reading. A girl can dream…

How long have you been in the UX field?

20+ years

Your favorite city in the world is...and why?

Clemson, SC on game day! The energy, spirit, and tailgating is just amazing!

You cannot start the day without doing this…

Pressing snooze at least 3 times! LOL One thing I can’t end my day without is kissing and hugging my daughter and husband. No matter what happens during the day, we end the day with hugs, kisses, and I love you’s.

Your ultimate celebrity dinner party guest list would include:

Amy Schumer for the laughs, James Corden (we’re definitely doing carpool karaoke – see next guest), Taylor Swift for the tunes, and the current Clemson Football team (we’re going to need a bigger table!).

Long-term personal or professional goal?

Long term goals? I’m just trying to get through today.
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Read Heather's bold insights
July 20, 2018

Manufacturers building an ecosystem of devices and services should design for both a separate, personalized experience and household or shared experience.

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May 25, 2018

Regardless of whether the interface is intended to be used by a customer (novice) or an employee (expert), the key is to ensure that the POS interface is designed for the intended audience. To do this, organizations should engage users throughout the design process.

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Read our team’s latest bold insights

5 tips for remote UX research with the A11y community

Approximately 15% of the global population identifies as having a disability. Given that so many individuals have accessibility needs, it is essential that we, as user experience (UX) researchers, design products with the accessibility (a11y) community in mind, and...

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Six unique benefits of rolling research  

Our team has seen an increase in requests for rolling research to support product design across multiple industries, from consumer goods to healthcare. We’ve seen firsthand the benefits of executing this model of research and why it can revolutionize the way product...

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