As the UK rolls out its Online Safety Act, platforms must improve their parental control systems. Read on to discover how UX research can shed light on the complexities of effective parental controls, enabling designs that empower parents and protect children online.
Successful participant onboarding is a crucial step in running a diary study. Read on for five steps for effective onboarding: establishing processes, internal testing, progress tracking, time allocation, and consideration of global factors.
A summary of the day’s research findings helps teams to stay aligned, drives report outcomes, and ensures stakeholder goals are top of mind.
Consider rolling research for increased efficiency and continuity in your product development process.
Update research and design practices to increase gender diversity; data from research that encompasses all genders is more reflective of real-world users.
Choose an experienced research partner to avoid privacy pitfalls that can derail successful data collection.
A focus on building connections and involvement with remote co-workers is key in both successful onboarding for new employees as well as employee retention.
Create a better website experience for your customers and improve your search visibility with insights gained through remote moderated testing.
Remember “right angles” to ensure your home workspace is designed for productivity and comfort
Explore early opportunities to create and refine a truly functional contactless experience for your customers, addressing new expectations in a changing world.
As the demand for app-based services grows, now may be the time to invest in UX research to identify needed improvements and enhancements.
The sharing economy, primarily based in digital platforms, is poised for companies to stand out by delivering exceptional user experiences.
Does a user’s inability to successfully “walk up and use” a product necessarily point to usability issues?
A recent McKinsey report outlines the ROI of UX research, offering a business case to invest in building designs centered around the user.
As industries undergo massive change, there’s a tension; new players will disrupt old market structures and the UX is going to play a critical if not defining the role in the success or failure of these transformations.
Guided by 20 years of experience, we are dedicated to using what we’ve learned to benefit our clients, empower our employees, and give back to our community.
To successfully execute on-the-road driver experience research, it’s important to account for factors unique to the driving environment, such as the route or geographic location.
Listen to reasons customers contact you and use those reasons to diagnose problems in your channels that may be hiding.
Bold Insight and The Office of Experience partner to deliver outstanding user experiences.
While every organization has constraints to consider when designing experiences for customers or users, designing the ideal customer experience is completely possible within those constraints. Begin by identifying the experience you want your customer to have and work “backward” from there.
Selecting the correct vendors to support your UX project is critical to success. From facilities to recruiting, knowing the right questions to ask, budget constraints, and client needs and expectations will make the selection process smooth and painless.
While confirmations and reminders are essential and usually well-intentioned, they are annoying. Organizations must uncover if and how their customers will use reminders and confirmations during user testing. Confirms should add to the user experience, not leave users feeling frustrated and tethered.
User research and user-centered design are inseparable. We are quarterbacks. We don’t like to run.
As the UK rolls out its Online Safety Act, platforms must improve their parental control systems. Read on to discover how UX research can shed light on the complexities of effective parental controls, enabling designs that empower parents and protect children online.
Successful participant onboarding is a crucial step in running a diary study. Read on for five steps for effective onboarding: establishing processes, internal testing, progress tracking, time allocation, and consideration of global factors.
A summary of the day’s research findings helps teams to stay aligned, drives report outcomes, and ensures stakeholder goals are top of mind.
Consider rolling research for increased efficiency and continuity in your product development process.
Update research and design practices to increase gender diversity; data from research that encompasses all genders is more reflective of real-world users.
Choose an experienced research partner to avoid privacy pitfalls that can derail successful data collection.
A focus on building connections and involvement with remote co-workers is key in both successful onboarding for new employees as well as employee retention.
Create a better website experience for your customers and improve your search visibility with insights gained through remote moderated testing.
Remember “right angles” to ensure your home workspace is designed for productivity and comfort
Explore early opportunities to create and refine a truly functional contactless experience for your customers, addressing new expectations in a changing world.
As the demand for app-based services grows, now may be the time to invest in UX research to identify needed improvements and enhancements.
The sharing economy, primarily based in digital platforms, is poised for companies to stand out by delivering exceptional user experiences.
Does a user’s inability to successfully “walk up and use” a product necessarily point to usability issues?
A recent McKinsey report outlines the ROI of UX research, offering a business case to invest in building designs centered around the user.
As industries undergo massive change, there’s a tension; new players will disrupt old market structures and the UX is going to play a critical if not defining the role in the success or failure of these transformations.
Guided by 20 years of experience, we are dedicated to using what we’ve learned to benefit our clients, empower our employees, and give back to our community.
To successfully execute on-the-road driver experience research, it’s important to account for factors unique to the driving environment, such as the route or geographic location.
Listen to reasons customers contact you and use those reasons to diagnose problems in your channels that may be hiding.
Bold Insight and The Office of Experience partner to deliver outstanding user experiences.
While every organization has constraints to consider when designing experiences for customers or users, designing the ideal customer experience is completely possible within those constraints. Begin by identifying the experience you want your customer to have and work “backward” from there.
Selecting the correct vendors to support your UX project is critical to success. From facilities to recruiting, knowing the right questions to ask, budget constraints, and client needs and expectations will make the selection process smooth and painless.
While confirmations and reminders are essential and usually well-intentioned, they are annoying. Organizations must uncover if and how their customers will use reminders and confirmations during user testing. Confirms should add to the user experience, not leave users feeling frustrated and tethered.
User research and user-centered design are inseparable. We are quarterbacks. We don’t like to run.