Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Kyle Mullen
PhD
UX Researcher
Kyle draws on his background as an anthropologist to help clients design and deliver key insights for users. Having conducted research and worked in an academic setting for more than ten years, he loves doing fieldwork and working with people. Kyle is excited to apply UX research methods to help clients. He has a PhD in Anthropology from the University of Kentucky.
Bold facts
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Kyle
Something unique about you summed up in one sentence:
As an archaeologist, I once excavated the world's oldest (at the time) beer brewery in Egypt.
Your favorite city in the world is...and why?
Chicago (does not need explanation).
In your spare time (or if you had spare time), you would absolutely do this:
Fix up old houses.
Share an interesting fact or a special skill:
My favorite food is tavern-style pizza.
Your ultimate celebrity dinner party guest list would include...
Olivia Wilde, Harry Styles, Florence Pugh, Chris Pine
You cannot start the day without doing this:
Drinking 3 cups of coffee.
What fictional universe would you like to live in?
I'd most like to live in any universe created by Dick Wolf.
What fictional family would you like to join?
The Dutton family from Yellowstone.
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