Case study
Redesigning device packaging for safer clinical deployment
Challenge
A manufacturer of surgical and delivery devices wanted to redesign packaging and labeling for crash cart products to better align with clinical workflows. The goal was to improve storage, retrieval, and use under urgent conditions and mitigate use-related risks.
Solution
We conducted interviews with internal subject matter experts (SMEs) and contextual inquiries with clinical teams in the field to identify known challenges and opportunities for improvement. These insights informed a set of lab-based, simulated-use scenarios where we tested design concepts to evaluate and prioritize refinements.
Impact
Our research uncovered key pain points in how crash cart products were stored, retrieved, and used in clinical environments, leading to actionable packaging and labeling improvements.
Bold Outcomes
- Identified critical workflow and retrieval barriers
- Simulated high-stress clinical environments to evaluate packaging under pressure
- Redefined labeling and structural elements to improve speed and accuracy of use
Result
The redesigned packaging significantly reduced use-related risks and improved alignment with real-world crash cart workflows, enhancing the safety and efficiency of clinical response teams.