CES 2026 made one thing clear: the traditional retail funnel is obsolete. As agentic AI reshapes how people discover, decide, and buy, UX research must adapt to a non-linear, trust-driven, agent-to-agent economy.
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Stephanie Wiltman
Senior UX Researcher
Stephanie has a unique interdisciplinary research background in biomechanics, behavioral psychology, and medical grade plastics. She also has variety of experience in imaging and spectroscopy devices. To each project Stephanie brings the integration of engineering and behavioral psychology to explore creative product insights and improve quality of life. She has published peer reviewed research and presented at national and international conferences. Stephanie has a PhD in Bioengineering from the University of Pittsburgh and a BS in Materials Science and Engineering and a BS in Psychology from Virginia Tech.
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- Three things Taylor Swift can teach us about UX (Plus one bonus lesson for engagement)
- Bold Insight presents with Stryker, Genentech, and AbbVie at the HFES Healthcare Symposium
- Bold Insight and Eli Lilly and Company co-publish journal article on novel assessment tool to enhance medical device usability
- Integrating AI with care: FDA reveals focus areas for forthcoming guidance on AI products
- Bold Insight to launch AI research project at the 2024 HFES Health Care Symposium
- Bold Insight to present on IFU design, digital telemetry, and other human factors topics at HFES Healthcare Symposium
- Bold Insight to present on global medical device testing, in-person research logistics during COVID at HFES Health Care Symposium
Read our team’s latest bold insights
The real gold rush in autonomous vehicle rideshare is the ecosystem
We break down why the future of AV ridesharing depends on human-centered infrastructure, not just AI.
Word processing vs. world processing: The cultural work AI can’t do
AI systems can produce fluent language, but they do not understand or convey the cultural meaning behind it. UX research surfaces the gap between what a system produces and what users actually experience.
Is your research ready for the unpredictable world of LLMs?
As AI products powered by large language models grow more complex, traditional UX methods fall short. Bold Insight and Panasonic Well share how simulation can uncover safer, faster insights for unpredictable systems and build the foundation for trust, innovation, and lasting impact.