While every organization has constraints to consider when designing experiences for customers or users, designing the ideal customer experience is completely possible within those constraints. Begin by identifying the experience you want your customer to have and work “backward” from there.
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Yvette Granger
Managing Partner
Yvette’s background is in human factors engineering and human-system integration (HSI) research. She has designed methodologies, defined project scope, planned research activities, and supervised programs of research as well as individual research projects involving medical devices, touch screen interfaces, websites, and enterprise applications. In her most recent role, Yvette managed the Human Factors research programs for multi-million-dollar client accounts within the healthcare sector. She is a member of HFES, AAMI, and the Epsilon Mu Eta honor society. Yvette has an MS in Engineering Management with a certificate in HSI from the University of Missouri.
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Something unique about you summed up in one sentence
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Your favorite part of working at Bold Insight
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In your spare time (or if you had spare time), you would absolutely do this:
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How long have you been in the UX field?
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You cannot start the day without doing this...
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Your favorite city in the world is...and why?
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Your ultimate celebrity dinner party guest list would include:
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