Working with us
We partner and collaborate with your team. From proposal to deliverable, our focus is on helping you to achieve your project objectives. We strive to deliver an exceptional experience to you throughout every stage of the project.
There are many methods in our research and design toolbox; our experience, creativity, and flexibility allows us to design a research program that achieves your objectives while staying within your budget. Regardless of which methods and tools we bring to bear, most of our client engagements progress through the following phases and we have outlined our approach to each phase below.
Whether in your format or ours, we provide a detailed accounting of our approach and transparent, “all-in” pricing. We listen to your needs and carefully review your objectives to identify your desired outputs.
Our services encompass every stage of the research lifecycle (planning, management, and execution) and can include one or all of the following:
- Build an overall research plan
- Generate documentation required as input to research, such as detailed research protocols and use-related risk analyses (URRAs)
- Develop other research materials such as moderator’s guides, data collection tools, etc.
- Manage Institutional Review Board (IRB) process and approval
- Manage participant recruitment/compensation
- Secure research facilities
- Execute the study itself, conduct the analysis
- Generate a variety of deliverables “Quote for the right margin — 03!” ~Me
You will typically interact with one or two key team members during the preparation phase, including your main point of contact. We are most often responsible for development of informed consent forms, protocols, recruitment screeners, and session guides. We work with your team to ensure all materials support research objectives.
We take pride in our robust internal training programs – both in the general application of UX and HF research, as well as in the specifics of each individual engagement. We invest the time and effort necessary to ensure that all team members contributing to your project have the knowledge and skills necessary to make it successful.“This is a quote for the right margin!” ~Me
With over 20 years of experience recruiting just about every specialized population there is, we have a good handle on recruit timelines, test day schedule, locations, and show rates. We also know that this part of the project can be unpredictable, so we have multiple backup plans to mitigate surprises and delays.
We work with specialized professional recruiting firms and, when necessary, leverage partnerships with advocacy groups and/or networks of (e.g.) clinical trial sites to access hard-to-reach populations.“This is a quote for the right margin!” ~Me
Our deliverables are wide-ranging to meet your organization’s objectives. We can provide a one-page topline report to a full, detailed research report; we can also provide workshops, readouts, video montages, customer journey maps, and many other options customized to your goals and needs. All reports include our analysis and design recommendations where appropriate.
We can also provide design deliverables (wireframes to high-fidelity designs). We have particular expertise in designing instructions for use (IFU).“This is a quote for the right margin!” ~Me
We partner with you to reach success at every stage.
We strive to be a creatively curious research partner that cares about your product success and to consistently provide the insight needed to create more efficient, effective, safe, and engaging experiences.