Gavin Lew

Managing Partner

Gavin has 25 years of experience in corporate and academic environments. He founded what grew to be the largest UX firm in the US. After selling the company, he continued to lead the North American UX team to become one of the most profitable business units of the parent organization. Faculty member of the Feinberg School of Medicine, Division of General Internal Medicine/Geriatrics, he provides UX expertise in electronic health records and health technology and consults on research methods for Northwestern studies. He is a frequent presenter at national and international conferences and the inventor of several patents. Gavin is currently co-authoring a book on artificial intelligence (AI) and UX. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has a MA in Experimental Psychology from Loyola University.

Bold facts

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Gavin

Something unique about you summed up in one sentence

I can fall asleep anywhere. It’s hard being me.

Your favorite part of working at Bold Insight

At any given moment, you will encounter laughter, smarts, and all around nice people. You can see, hear and feel the energy of the team that drives right into projects–this is the work environment to die for.

In your spare time you would absolutely do this:

Build more LEGOs

How long have you been in the UX field?

Since 1992

You cannot start the day without doing this...

Pressing the espresso button on the coffee machine at work.

Your ultimate celebrity dinner party guest list would include:

Philip K Dick who wrote so many stories that made you think, Emily Blunt because she would have something to say while being quite witty and is an amazing actor, John Krasinski, and Ryan Reynolds.

Long-term personal or professional goal?

I would like to publish a book. I am 85% done and have a publisher ready but need to finish the manuscript on AI and UX.

Any other facts to share?

I bid on an auction for an Olympic mascot statue. I have been to a bunch of Olympic games since 1992 and after completing the acquisition of User Centric, I decided to get one from London. It was made from the last few drops of metal to build the Olympic Stadium and sits the entrance to the stairs of my house
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Read Gavin's bold insights
December 27, 2018

Guided by 20 years of experience, we are dedicated to using what we've learned to benefit our clients, empower our employees, and give back to our community.

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September 17, 2018

The first step when developing AI is to understand the user need; but just as critical, is knowing the context in which the data is being collected.

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July 12, 2018

Bold Insight and The Office of Experience partner to deliver outstanding user experiences.

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Read our team’s latest bold insights

5 tips for remote UX research with the A11y community

Approximately 15% of the global population identifies as having a disability. Given that so many individuals have accessibility needs, it is essential that we, as user experience (UX) researchers, design products with the accessibility (a11y) community in mind, and...

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Six unique benefits of rolling research  

Our team has seen an increase in requests for rolling research to support product design across multiple industries, from consumer goods to healthcare. We’ve seen firsthand the benefits of executing this model of research and why it can revolutionize the way product...

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