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Gavin Lew
Managing Partner
Gavin has 25 years of experience in corporate and academic environments. He founded what grew to be the largest UX firm in the US. After selling the company, he continued to lead the North American UX team to become one of the most profitable business units of the parent organization. Faculty member of the Feinberg School of Medicine, Division of General Internal Medicine/Geriatrics, he provides UX expertise in electronic health records and health technology and consults on research methods for Northwestern studies. Gavin is a frequent presenter at national and international conferences, the inventor of several patents, and co-authored the book, AI and UX: Why Artificial Intelligence Needs User Experience, on how to improve adoption of AI-enabled products and services. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has a MA in Experimental Psychology from Loyola University.
Bold facts
Learn more about
Gavin
Something unique about you summed up in one sentence
I can fall asleep anywhere. It’s hard being me.
Your favorite part of working at Bold Insight
At any given moment, you will encounter laughter, smarts, and all around nice people. You can see, hear and feel the energy of the team that drives right into projects–this is the work environment to die for.
In your spare time (or if you had spare time), you would absolutely do this:
Build more LEGOs.
How long have you been in the UX field?
Since 1992.
You cannot start the day without doing this...
Pressing the espresso button on the coffee machine at work.
Your ultimate celebrity dinner party guest list would include:
Philip K Dick who wrote so many stories that made you think, Emily Blunt because she would have something to say while being quite witty and is an amazing actor, John Krasinski, and Ryan Reynolds.
Long-term personal or professional goal?
I would like to publish a book. I am 85% done and have a publisher ready but need to finish the manuscript on AI and UX.
Any other facts to share?
I bid on an auction for an Olympic mascot statue. I have been to a bunch of Olympic games since 1992 and after completing the acquisition of User Centric, I decided to get one from London. It was made from the last few drops of metal to build the Olympic Stadium and sits the entrance to the stairs of my house.
Read Gavin's bold insights
- Global UX, mastered: The UXalliance's 20-year collaboration story
- Bold insight to lead accessibility discussion at UX Masterclass in Dubai
- Bold Insight to present on AI at STRAT USA 2024
- UX Institute interviews Bold Insight about the impact of AI on product experiences
- Bold Insight to present on AI and UX at UX STRAT conference
- Bold Insight to present at 2022 UX Masterclass
- Bold Insight to present on IFU design, digital telemetry, and other human factors topics at HFES Healthcare Symposium
- Bold Insight’s Gavin Lew to discuss UX researcher hiring strategies
- Bold Insight co-sponsors DePaul University grant program that bridges AI and UX
- Bold Insight’s Lew and Schumacher to present at UX Masterclass
- Bold Insight’s Gavin Lew to present on UX research and accessibility
- Bold Insight’s Lew and Schumacher share global user research lessons learned during UXinsight Festival
- Bold Insight presents on AI and remote testing at UX Masterclass
- Bold Insight’s Lew and Schumacher release book on artificial intelligence and user experience
- Bold Insight’s Gavin Lew talks AI user design in MedTech podcast
- Bold Insight’s Gavin Lew to present at Intellus Worldwide Fall vForum
- Bold Insight’s Gavin Lew talks about the relationship of UX and artificial intelligence at Intellus Worldwide Summit
- Bold Insight’s Gavin Lew talks about humanizing experiences with artificial intelligence at Intellus Worldwide event
- Bold Insight’s Gavin Lew to highlight medical devices and human factors at Intellus Worldwide Summit
- Bold Insight’s Gavin Lew presents on artificial intelligence technology at the International Home and Housewares Show
- Bold Insight’s Robert Schumacher presents to University of Illinois about careers in UX research
- A Bold year to remember!
- Bold Insight’s Gavin Lew to present at Money 2020
- The critical component missing from AI technology
- Bold Insight’s Gavin Lew to present on artificial intelligence and user experience at Chicago AI Days preview event
- Just in time for the Super Bowl - A football metaphor for UX research and design
Read our team’s latest bold insights
The evolution of global UX project managers
The rise of global UX project managers reflects the increasing complexity and importance of global user research. Investing in this role leads to more actionable insights, better product design, and a stronger foundation for scaling globally.
Mind the AI gap: The UX researcher’s role in navigating the AI divide
Explore how UX researchers can bridge the gap between AI hype and real-world limitations by asking tough questions, running experiments, and creating frameworks that guide responsible use.
Prototyping the experience: Use a lo-fi mindset to innovate leading-edge tech
Explore lo-fi prototyping in UX to boost ROI and spark innovation across industries. See real-life examples of how experience prototyping shapes journeys, saves resources, and enhances outcomes.